Connectivity Specialist, Lodgify
Technical Support with English and French
Vacation rental marketing software
Open for applications
Vacation rental marketing software
201-500 employees
Open for applications
201-500 employees
Company mission
To empower any host or lodging business worldwide to get started and grow their business through technology.
Role
Who you are
- Excellent English and French, both written and spoken
- Experience in customer-facing roles, ideally in a technical support or service environment
- Strong logical thinking and problem-solving skills to identify and resolve issues effectively
- Familiarity with troubleshooting processes and handling customer inquiries independently
- Proven experience in assisting customers and conducting live product walkthroughs (calls, screen shares)
- Ability to learn quickly and adapt to new tools, processes, and product updates
- Strong communication skills, both written and verbal, with a customer-first mindset
- Solid organizational skills with the ability to manage multiple tasks in a fast-paced environment
Desirable
- Background in the tourism or tech industry
- Experience working with OTAs or Channel Managers
- Exposure to a startup environment
- Hands-on experience with Zendesk and Slack (or similar support and communication tools)
What the job involves
- At Lodgify, we are hiring a Connectivity Specialist to join our team!
- We’re seeking a tech-savvy professional to become an expert in the Lodgify software
- In this role, you will support customers through the setup and adoption of the product, ensuring they quickly realize value
- Act as a trusted consultant, guide configuration, share best practices, and proactively address challenges while fostering long-term customer success and identifying opportunities for growth
- In addition, the Connectivity Specialist troubleshoots integration issues, investigates root causes, and resolves problems whenever possible, escalating or sharing feedback with relevant teams when required
- They may also support the wider customer service team with general requests
- Provide expert guidance and advice to customers on OTA connection types and their features
- Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity
- Take ownership of cases, guiding customers through the process to ensure resolution
- Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support
- Deliver excellent customer service and maintain high levels of customer satisfaction
- Build and maintain strong client relationships through clear, consultative communication
- Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement
Application process
- All applications and CVs must be submitted in English
Our take
For independent vacation rental owners or managers, creating and marketing a property can be challenging, and third-party portals can eat into profits with commissions and fees. Lodgify offers an efficient alternative with its vacation rental marketing software, enabling users to more efficiently manage their properties.
Lodgify enables users to quickly create mobile-friendly websites, manage reservations and payments, and synchronise property information across multiple rental portals. With the vacation rental market still booming, more and more people are looking to let out their spaces, which means demand for Lodgify's offerings is high.
This demand also means there is a lot of competition in the space, but as owners and managers look to professionalize, this should benefit Lodgify in the long-run. The company is well-funded and bolstered by partnerships with Airbnb, Expedia and Booking.com.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2022
$34.9m
SERIES B
May 2021
$8m
EARLY VC
Total funding: $50.5m
Company benefits
- Enjoy 25 working days of paid vacation and Jornada Intensiva in August
- Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist)
- Save on meals and transportation! Enjoy our Flexible Remuneration plan
- Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
- Travel to our biyearly team-building events in Barcelona at company's expense
- Free Spanish classes
- Boost your earning potential with our referral program that offers paid compensation
- Great culture & working environment with an international team of over 60 different nationalities
Company HQ
La Nova Esquerra de l'Eixample, Barcelona, Spain
Leadership
Dennis Klett
(Co-founder & Board Member)Previously worked as a Finance Analyst at Siemens Healthcare, then Philip Morris International.
Marco De Gregorio
(Co-founder & CAIO)Has extensive experience in web development, having done so both on a freelance basis and at 4D Interactive and Vueling Airlines. Was also the co-founder and CTO of Domegos Ltd., a holiday home web portal.
Shaun Shirazian
(CEO)Formerly CPO at Pipedrive, Country Manager at Intuit where they spent 12 years, and a Project Leader at Procter & Gamble.
Salary benchmarks
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