Senior Applied AI/ML Scientist, Sprout Social
CA$142.3-213.5k
+ RSUs
All-in-one social media management platform
Open for applications
All-in-one social media management platform
1001+ employees
Open for applications
CA$142.3-213.5k
+ RSUs
1001+ employees
Company mission
To help organizations of all sizes become better marketers and create the world’s most beloved brands.
Role
Who you are
- We’re looking for an experienced AI and ML scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to Sprout Social’s customers
- If you excel at experimenting with and implementing AI/ML techniques, continuously improving capabilities, and driving innovation, we’d love to talk with you!
- A track record of leading customer-centric development of AI/ML solutions that resulted in quantifiable business impact
- 5+ years of applied experience in AI/ML and data science, working with technical and non-technical stakeholders to drive impactful solutions
- 5+ years of experience developing models in Python using ML frameworks (e.g. PyTorch, TensorFlow, XGBoost, LGBM, NumPy, pandas) and strong proficiency in SQL and RESTful APIs for querying, transforming, and analyzing large datasets to drive product vision
- Broad and deep expertise in analytical, statistical, and AI/ML methods, with a focus on product improvement, solving customer pain points, and improving user experiences
Desirable
- Rapidly prototyping with new, cutting-edge AI/ML technologies to explore their applicability and potential for business impact
- Collaborating with / influencing product management to define, refine, and prioritize data-driven product roadmaps based on technical feasibility and customer value
- Designing and executing A/B testing frameworks and other rigorous experimentation techniques to measure impact
- Developing and deploying deep learning models
- Architecting and implementing production large language model driven features, including evaluating, fine-tuning, optimizing performance, and prompt-engineering to enhance customer journeys
- Building and deploying models on OpenSearch and ElasticSearch
- Engineering model services, deployment technologies, and ML-Ops practices
- Creating APIs and services across platforms such as AWS, Azure, GCP, OpenAI, and Anthropic
- Enforcing AI/ML model security, bias mitigation, and ethical AI/ML frameworks
What the job involves
- Lead the design, development, and deployment of features that leverage data science, machine learning (ML), and generative AI technologies
- Deliver tangible impact on some of Sprout Social’s highest priority corporate goals, to the benefit of our customers
- Develop frameworks for evaluation and measurement of AI features to increase speed and quality of product enhancements
- Establish strong partnerships with internal stakeholders, product, design, and software engineering to help shape the product strategy and implementation of AI solutions across Sprout Social
- Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, stakeholder needs, and product vision
- Within 1 month, you’ll plant your roots, including:
- Complete Sprout’s New Hire training program alongside other new Sprout team members
- Meet and learn from assigned onboarding resources
- Become familiar with our existing features, available data, and best practices
- Begin meeting with various stakeholders to understand existing problem spaces and needs
- Work with your manager to define the first project you’ll make an impact with
- Within 3 months, you’ll start hitting your stride by:
- Contribute to an AI/ML initiative
- Continue learning about Sprout’s products, customers, and business structure to suggest new features that will increase customer value delivery
- Within 6 months, you’ll be making a clear impact through:
- Delivering your first AI/ML related feature(s) or process improvement(s)
- Contribute to our longer-term roadmap of AI at Sprout
- Refine best practices and guide strategy for our AI/ML feature development process
- Within 12 months, you’ll make this role your own by:
- Continuing to develop impactful AI/ML solutions
- Identify new opportunities for AI/ML capabilities
- Continue to build relationships with business unit leaders, stakeholders, and executives
- Contribute to elevating the technical excellence of the team and AI/ML best practices at Sprout
- Expand your skills by learning from the team and staying current with industry trends and SOTA research
- Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet
Our take
Engagement tools for social media are proving increasingly vital with the rise of social commerce, and brands need to keep a careful eye on customer satisfaction and interaction if the company is to net a profit from this market. Sprout Social is a social media management platform for brands and agencies of all sizes, allowing users to post, manage engagement, and access analytics on a single hub.
With plenty of big-name customers, including Unicef, Chipotle, and Subaru, Sprout Social has developed a trusted and effective brand of its own. It dodged direct competition with social engagement platform Hootsuite by expressly prioritizing its customer service tools, where Sprout Social appears to be generally recognized as superior.
To double down on serving the social commerce market, and carve out a distinctive niche ahead of this eCommerce trend’s anticipated success, Sprout Social has integrated with platforms such as Shopify and Facebook Shops. It is also a member of the TikTok marketing partner program, and has continued to receive accolades for its software.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2018
$40.5m
SERIES D
Feb 2016
$42m
SERIES C
Total funding: $101.5m
Company benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Company HQ
Chicago Loop, Chicago, IL
Leadership
Justyn Howard
(CEO)They were Senior Account Executive at New Horizons, and worked in Learn.com's Executive Account Sales department.
Aaron Rankin
(CTO)They have a Master's in Information Systems Management from Carnegie Mellon and were an IT Architect at IBM. They were also a Software Engineer at Endeca, and they are currently an investor with Rankin Family Ventures.
Peter Soung
(Head of Growth)They studied Computer Science at Penn State before working at IBM as a Software Engineer. They also worked as a Sales Engineer at companies such as Endeca.
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