IT & Office Systems Administrator, Passes
$70-90k
+ Equity package
4+ days a week in office (Hollywood, CA)
Web 3.0 platform for creators
Be an early applicant
Web 3.0 platform for creators
21-100 employees
Be an early applicant
$70-90k
+ Equity package
4+ days a week in office (Hollywood, CA)
21-100 employees
Company mission
To empower creators to scale their content, own their audiences, and make more money than they could anywhere else.
Role
Who you are
- 2+ years of IT support / sysadmin experience, ideally in a startup or creative/tech-heavy fast-moving environment
- Basics of network diagnostics (DNS, DHCP, Wi-Fi tuning) and conference-room AV/live-stream setups (internal or public-facing)
- Strong troubleshooting skills and comfort supporting Mac-based environments
- Working knowledge of Okta or another SSO/IAM platform and business VPN administration
- Familiarity with Google Workspace, Slack, Notion, Zoom, at least one CRM (Monday or HubSpot are a plus) and other common SaaS tools
- Bonus: experience with MDM tools (like Kandji, Jamf) rollouts, SOC 2 or IT compliance standards, or AV setup
- High attention to detail and a proactive, problem-solving mindset
- Clear communicator who enjoys collaborating with people across teams
What the job involves
- We’re looking for a hands-on, startup-savvy IT & Office Systems Administrator to join us in building the backbone of our in-office experience. You’ll lead all things IT and technical operations at our Hollywood HQ — from new hire setups and internal tooling to preparing our space for high-impact events and team growth
- This is not your standard IT role. You’ll partner closely with Workplace, Events, and Ops to ensure our physical space runs seamlessly — especially as we scale our headcount and start throwing some truly epic events from our office.
- Whether you're troubleshooting a laptop, optimizing our Wi-Fi, or setting up event AV for a panel with hundreds of guests, you’ll be the tech hero behind the scenes
- Be the go-to for all in-office IT support — handling tickets, walk-ups, and urgent troubleshooting for onsite and remote employees across hardware, software, and systems
- Onboarding & offboarding - Provision and maintain devices, monitors, accessories, and user accounts (Google Workspace, Slack, Notion, CRM, Atlassian Products, etc.) for all new hires and contractors
- Own network infrastructure at HQ & VPN — including Wi-Fi, routers, and internet service; manage VPN users and troubleshoot connectivity for team and guest use, including offsite users
- Event tech - Partner with our Workplace and Events team to power tech for company events, including AV, sound, lighting, and live streams
- Prepare the office for scaling — recommending and implementing systems, tools, and layouts that support a growing team and future event programming
- IT asset & license management - Track laptops, peripherals, and SaaS seats; coordinate repairs, warranties, and vendor orders
- Process improvement - Spot bottlenecks and automate repeatable tasks to keep our IT engine lean and scalable
- Security hygiene - Enforce device-security best practices (patching, passwords, basic MDM), document procedures, and champion SOC 2-friendly processes
- Troubleshoot and support printers, office displays, conference room tech, and other connected devices
Our take
Traditionally, nearly all media was created and controlled by a few central organizations. Then, the internet came along and platforms like YouTube and Facebook democratized content creation while controlling distribution. Now, with the advent of blockchain technologies, Passes is attempting to decentralize power to the creators themselves.
The company delivers a Web 3.0 platform for creators to scale their content and own their audiences. In theory, this should be a dream for creators and consumers alike. However, so far Web 3.0 platforms have found that in practice it is difficult to onboard users.
Passes must ensure that its platform is easy to use and has competitive capabilities if it is to see good adoption levels. Its acquisition of rival monetization platform Fanhouse was a step in the right direction. And a strong Series A funding round will be used to grow its team and add additional creator revenue streams to the platform.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible work hours, with the option to work in-person at NYC or Miami offices
- The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value
- Equity and token allocation
- Unlimited PTO
- 401k & top-tier health insurance benefits (equivalent to Big Tech companies coverage for Medical, Dental & Vision)
- Occasional paid travel costs to events and off-sites
Company HQ
Brickell, Miami, FL
Leadership
Lucy Guo
(CEO)Current Founder and General Partner of Backend Capital, an early-stage fund focused on backing engineers. Previously co-founded Scale AI (Y Combinator S16) and was a product designer at Quora and Snapchat.
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