Technical Support Engineer, Splunk

OnPrem

Salary not provided

Base Pay Range: $41.54 - 57.12 per hour, eligible for incentive compensation

HTML

Python

Linux

Splunk

Windows

Perl

Unix

Junior and Mid level

Denver

More information about location

Office located in Boulder, CO

Data security & observability platform

Be an early applicant

Data security & observability platform

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Be an early applicant

Salary not provided

Base Pay Range: $41.54 - 57.12 per hour, eligible for incentive compensation

HTML

Python

Linux

Splunk

Windows

Perl

Unix

Junior and Mid level

Denver

More information about location

Office located in Boulder, CO

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Company mission

To allow clients to focus on the business outcomes that data can deliver by helping organisations use their data to answer questions, take actions, and achieve business objectives

Job

Company

Role

Who you are

Must be able to commute to either the Richardson, TX or Boulder, CO office
Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS
Understanding of regular expressions (Regex) and Python scripting
Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
Experience in Business Intelligence a plus
Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
The ability to shift gears and focus is essential when supporting a product like Splunk
Solid knowledge of networking concepts
Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
Superior written and verbal communication skills are a must
Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates
2 to 3 years’ experience in a Technical Support or Systems Admin role
Pluses: Experience in Business Intelligence and fluent in Spanish (writing and speaking in technical terms) a huge plus (but not required)
Applicants must be a US Citizen; The position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data

What the job involves

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners
This is a very dynamic role where you will provide technical assistance, solve and resolve customer problems, work with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more
Provide technical support for enterprise customers
Develop a deep understanding of the Splunk product
Solve technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
Provide documentation content and participate in online forum support for real-time questions from Splunk users
Reproduce customer issues and if necessary file bug reports, raise cases to engineering, and provide necessary documentation

Our take

Splunk was founded to produce software for searching and analysing machine-generated data for clients. The platform provides live data insights and is an attractive option due to its flexibility, scalability and ability to process real time data.

The company has evolved significantly since being founded, implementing developments in augmented reality, machine learning and mobile technology. Further, the company's transition to the cloud has allowed it to provide new offerings, and proved its ability to move with market trends.

Acquired by Cisco in 2024, Splunk now benefits from Cisco's user protection, breach protection and threat intelligence capabilities. The company will continue to deliver its security products, and also has plans to enhance its portfolio moving forwards.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Sep 2007

$25m

SERIES C

Jan 2006

$10m

SERIES B

Total funding: $40m

Company benefits

Paid parental leave
Work from home opportunities
Health Care and Insurance
Paid Time Off
Education reimbursement
Electric car charging stations
Employee Assistance Program (EAP)
Stocked kitchens
Gym discounts/onsite fitness centers
Pet insurance discount
Student loan resources
Cool workspace with collaborative environments
529 College Savings Plan

Company HQ

South Beach, San Francisco, CA

Leadership

Gary Steele

(EVP & GM of Splunk at Cisco, not founder)

Was CEO and President of Splunk before it became a Cisco company. Previously CEO at Proofpoint and Portera, VP at Sybase, and Market Development Manager at Sun Microsystems.

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