Senior Growth Account Manager, Nova Credit
Banking, North America
CA$114.8-146.2k
Salary applicable for candidates based in Canada, may vary in other locations + Incentive compensation and/or commission-based earnings
More information about location
Cross-border credit reporting
Job no longer available
Cross-border credit reporting
101-200 employees
Job no longer available
CA$114.8-146.2k
Salary applicable for candidates based in Canada, may vary in other locations + Incentive compensation and/or commission-based earnings
More information about location
101-200 employees
Company mission
To inspire and facilitate the flow of human diversity, helping the world's moving population to arrive and thrive.
Role
Who you are
- 5+ years experience as an Enterprise Account/Growth Manager or other customer-facing advisory role, ideally with experience growing revenue for customers in the financial services industry
- Proven success at identifying and capitalizing on opportunities to increase revenue within the existing client base through expanded use cases and product lines
- Ability to grow the footprint of existing accounts by deepening relationships with key stakeholders within client organizations
- Solve problems using first principles, focusing on customer needs and innovative solutions. You're enthusiastic about tackling problems with fresh approaches and challenging status-quo thinking
- Lead with data-winning analytics that drive decisions and create compelling narratives that support complex business questions
- High autonomy in delivering multi-stakeholder initiatives - Ability to fully own your customer portfolio and make critical decisions to deliver ambitious business outcomes
- This includes deciding when to include our executive team in customer escalations, defining de-escalation plans, mobilizing cross-functional teams to solve customer requests, and executing a mix of high vs mid-touch engagement commensurate with the growth potential of your customers
- A mind for technology - we'll teach you about Nova Credit's products, but our customers and products are inherently technical, and you should have the curiosity to learn and creatively problem-solve
- Entrepreneurial mindset - Proactively seek out opportunities to drive revenue and decide when to build an entirely new process. Adaptable to hybrid work settings and resourceful in a fast-paced, lean environment (wearing multiple hats)
What the job involves
- Senior Growth Account Managers at Nova Credit are charged with retaining & growing revenue from Nova Credit's existing customers
- We are highly consultative in our approach and believe in building deep, trust-based relationships with our customers
- This role will manage a portfolio of banking enterprise customers totaling $1M+ in ARR across North America
- We're looking for someone who can successfully navigate complex partner organizations to unlock expansion opportunities that fuel rapid revenue growth
- In addition, this role will serve as a day-to-day point of contact for our customers to optimize their current spending
- This role will be cross-functional in nature, working closely with Nova Credit's product, engineering, marketing, finance, and legal teams
- Senior Growth Account Managers report to our post-sales team's Senior Director of Enterprise Growth
- This is a full-time role, with travel to Nova Credit offices (New York and San Francisco) and client sites required ~25% of the time
- WITHIN THE FIRST MONTH YOU'LL:
- Understand Nova Credit’s value, business model, and products
- Meet your customers and begin defining account plans driving adoption, usage, and revenue
- WITHIN THE FIRST QUARTER YOU'LL:
- Master the Credit Passport® and Cash Atlas™ product technology, optimizing API integration, user experience, customer acquisition, and credit risk decisioning amongst financial institutions
- Proactively establish external relationships and lead business reviews, interfacing with C-suite executives to align to joint business objectives and agree to a mutual success plan
- Resolve critical customer issues spanning from customer outages to custom solutions
- Effectively use data analytics to understand the customer experience and usage patterns
- WITHIN THE FIRST YEAR YOU'LL:
- Deliver significant revenue growth in line with company projections
- Qualify expansion opportunities for your accounts spanning marketing, credit policy, and technology, including up-sells and cross-sells
- Serve as Nova’s “voice of the customer” by surfacing customer feedback and advocating for roadmap priorities that strengthen customer value
Our take
For the 15 million new immigrants who arrive in the US each year, it’s crucial to have a working credit history. Without this, they’ll be unable to rent an apartment, apply for a credit card or in some cases even get a job. The issue is that their credit history won’t have travelled with them, so lenders in their new country won’t be able to verify their eligibility. Nova Credit's founders experienced this problem first-hand, as Esipov is a first-generation Russian immigrant.
Nova Credit imports financial histories to enable immigrants to set up lives in new countries, with their ‘Credit Passport’. This is a digital framework that connects an individual’s credit history information from one country into the country where they are currently residing.
Nova Credit is currently able to import credit history from 8 countries, its most recent addition being the UK in January 2023. Since being accepted to Y Combinator in 2016, the company has since raised considerable funding from major finance players such as HSBC. Nova Credit has grown its footprint significantly, covering more than 1 billion consumer credit profiles, with further expansion in sight.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$45m
SERIES C
Feb 2020
$50m
SERIES B
Total funding: $114.3m
Company benefits
- Free flight anywhere in the world on every anniversary
- Complementary wellness benefits, including Headspace and Ginger subscriptions
- $75/month contribution by Nova towards commuter benefits
- Dental and vision are 95% subsidized for Nova Credit employees, and 50% for dependents
- Unlimited paid time off policy
- $1500/year professional development budget
- Catered lunch on Mondays, Wednesdays, and Fridays
- Health insurance
- SF / NY salaries across the US 🇺🇸
- $50/month contribution by Nova Credit towards your cell phone bill 🇺🇸
Company values
- Tie your neighbor's shoes - Play as a team, win as a team!
- Chug like a train, soar like a plane - Be a go-getter and always ready to get your hands dirty!
- Build bridges, not walls - We believe in supporting the traditionally disadvantaged.
- Challenge without ego - Don't let your ego get in the way of truth.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Misha Esipov
(CEO)Previously Teaching Fellow at NYU Stern School of Business for 2 years and Investment Banker at Goldman Sachs for 3 years.
Nicky Goulimis
(Board Member)Previously worked for 3 years at Bain & Company, holding various positions such as Associate Consultant and Senior Associate Consultant. She served as COO until 2021.
People progressing
Joined as a member of Enterprise Partnerships and is now leading and building the customer success arm of the company as the Head of Customer Success.
Diversity, Equity & Inclusion at Nova Credit
- Financial inclusion is one of the main parts of our mission, and we see inclusion at the company as a critical way to make the best product for the people we serve.
- https://www.novacredit.com/blog/supporting-diversity-equity-and-inclusion-at-nova-credit/
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