Senior Customer Success Manager, Prefect
Expansion
$161-200k
OTE
$111-150k
BASE
+ Equity Stock Options
Dataflow automation tools
Open for applications
Dataflow automation tools
101-200 employees
Open for applications
$161-200k
OTE
$111-150k
BASE
+ Equity Stock Options
101-200 employees
Company mission
Prefect's mission is to empower its users by democratizing dataflow automation.
Role
Who you are
- The ideal candidate is a "farmer" who excels at building relationships and strategically growing B2B accounts
- 5+ years of experience in B2B SaaS account management, customer success, or consultative sales, with a focus on expansion and renewals
- 2+ years of experience working in account management at a developer tools/technical B2B SaaS company
- Proven track record of meeting or exceeding revenue growth targets in an existing customer context
- Experience working with technical products and ability to engage credibly with developer audiences
- Excellence in relationship building and maintaining high customer satisfaction
- Well-developed organizational skills and ability to manage multiple accounts and opportunities simultaneously
- Demonstrated success in cross-functional collaboration
What the job involves
- We are seeking a skilled Customer Success Manager (Expansion) to drive growth within our existing customer base
- In this strategic role, you will own revenue growth and retention for our mid-market and enterprise customers, working in close partnership with Account Executives and Sales Engineering
- As the commercial point of contact post-initial sale, you'll be in charge of onboarding and identifying and closing upsell and cross-sell opportunities while ensuring high customer satisfaction and retention
- You'll report to Prefect's Head of Revenue Strategy & Success, Kelsea
- Own and grow a portfolio of mid-market and enterprise customer accounts, developing deep understanding of their business objectives and use cases
- Lead the onboarding process for new customers, ensuring a smooth transition from sales to success by providing clear guidance, product training, and strategic recommendations to drive early adoption and value realization
- Drive upsell and cross-sell revenue by identifying, qualifying, and closing expansion opportunities within your accounts
- Manage the renewal process for all contracts in your portfolio, ensuring high retention rates and expanded commitments where possible
- Partner closely with Sales Engineering and Product team members to understand account health, product usage metrics, and customer feedback
- Build and maintain strategic account plans that map customer needs to Prefect solutions
- Meet or exceed quarterly and annual targets for expansion ARR and Net Dollar Retention
Our take
Building and managing data pipelines can be extremely time-consuming and complex, especially at scale. Prefect solves this problem with its dataflow automation platform.
Prefect's platform is designed to help data engineers reduce failures and increase confidence in their pipelines. This has the potential to drive revenue and efficiency by an impressive margin. Although its tools are especially useful at scale, Prefect serves a wide range of customers, from SMBs to enterprises. In 2021, the company raised an impressive $32 million in funding, which is further testament to the value of its platform.
Workflow automation is an increasingly competitive market, and Prefect's main challenge will be competing with rivals such as Google. However, with companies like Adobe, NASA and Apple all signing on to use its services, Prefect shows no signs of slowing down.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$32m
SERIES B
Feb 2021
$11.5m
SERIES A
Total funding: $43.5m
Company benefits
- Remote-first culture
- Unlimited PTO and company holidays
- Free lunch and special meals
- $300/month WFH stipend
- $500 one-time stipend to set up your home office
- $50/month wellness stipend
- The latest MacBook and your favorite keyboard and mouse
- $1,000/year for professional development and education
- Special events, care packages and volunteering opportunities
- Donation matching
- Free Compass Coffee
- Enhanced mental health, financial, and legal support for you and your household
- Medical, dental & vision coverage
- Equity
- 401(k) with 5% Match
- FSA/HSA
- $50k life insurance policy, paid by the company
- Disability insurance
- Commuter benefits
Company HQ
Connecticut Ave/ K Street, Washington, DC
Leadership
Jeremiah Lowin
(CEO)Previously served as Manager of Market Risk at King Street Capital Management. Also founded Lowin Data Company, and currently serves as an Advisor at Spotify.
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