Customer Success Engineer, SentinelOne

• Possess a Customer-centric approach; you enjoy working with Customers and establishing strong relationships
• Prior experience in a Customer Success Engineer/Implementation Engineer role or related field services (professional services, pre-sales, etc.)
• Adept at managing Customer expectations that results in high customer satisfaction
• Proven technical skills. Ability to understand Customer’s challenges and advise on best practices
• Strong fluency with regular expressions
• Experience with UNIX/Linux environments
• Experience with cloud services, AWS preferred. Docker and Kubernetes knowledge desirable
• Some programming experience
• Impeccable written and verbal communication skills
• Experience in communicating with Customers from diverse cultures
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly

Desirable

• Deliver implementation, enablement and advisory services for SentinelOne Security DataLake and related technologies
• Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives
• Work with Customers as a trusted advisor helping guide them on ongoing best practices and product usage; identify and suggest new opportunities for applying the technology
• Empower customers to take on the next wave of questions on their own
• Represent and advocate Customer needs/issues cross-departmentally
• Continuously improve methodologies, deliverables and processes to create an unparalleled Customer Experience