Customer Renewals Specialist, Automation Anywhere

$120-150k

OTE

+ Equity

Salesforce

Mid and Senior level

San Francisco Bay Area

More information about location

3-4 days a week in office (San Jose, CA )

Enterprise AI agents for business processes

Be an early applicant

Enterprise AI agents for business processes

1001+ employees

B2BArtificial IntelligenceInternal toolsSaaSAutomation

Be an early applicant

$120-150k

OTE

+ Equity

Salesforce

Mid and Senior level

San Francisco Bay Area

More information about location

3-4 days a week in office (San Jose, CA )

1001+ employees

B2BArtificial IntelligenceInternal toolsSaaSAutomation

Company mission

To democratise automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity.

Job

Company

Role

Who you are

Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success
If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!
4+ years of Renewal or account management experience
Experience selling software products that are on-demand and recurring in nature
Experience using Salesforce.com as CRM required
Software Sales experience; SaaS or subscription sales is preferred
Experience and knowledge of AI, Automation, and/or APA preferred
High problem-solving ability to learn and adapt quickly, while being a self-starter
Team-oriented with the ability to succeed in an entrepreneurial environment
Committed, enthusiastic, and coachable with a desire to thrive in a sales environment
Strong presentation and communication skills (verbal, written, and listening)
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

What the job involves

As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions
In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences
This role reports to Sr. Manager, Customer Retention
Meeting or exceeding assigned sales objectives and quotas for renewal business
Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal
Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
Maintaining, updating, and managing all Salesforce.com renewal opportunities

Our take

Although technology is supposed to save labor, often it doesn't feel like it, with the average desk worker stuck carrying out an increasing number of repetitive manual tasks just to make their growing software stack function. Enter Automation Anywhere, a provider of robotic process automation (RPA) software designed to handle tedious repetitive functions, freeing teams for more productive work.

RPA is a highly competitive field, with firms like Celonis attracting vast amounts of funding and Microsoft beginning to bundle RPA functionality with its business packages. What helps Automation Anywhere stand out is its use of AI to discover the processes that can be automated within a company, a task that is usually carried out by expensive consultancy firms. This has allowed Automation Anywhere to grow a huge client base, including the likes of the NHS, Dell and Staley Black & Decker.

Fueled by partnerships with Microsoft, AWS, and PwC India, Automation Anywhere is accelerating its leadership in AI-powered automation. These collaborations allow the company to deliver cutting-edge solutions and aid in its continued growth.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

13% employee growth in 12 months

Glassdoor (3.8)

Company

Company HQ

North San Jose, San Jose, CA

Leadership

Mihir Shukla

(Co-Founder & CEO)

Previously the Director of Engineering at E2Open and Infoseek, and a Consultant at Netscape.

Neeti Mehta Shukla

(Co-Founder & Chief Impact Officer)

Previously a Marketing Research Consultant for Intuit. They are also a Limited Partner at Kalaari Capital and CXXO Champion for CXXO.

Rushabh Parmani

(Co-Founder & Chief Customer Officer)

Before co-founding Automation Anywhere they were a Software Engineer at Siebel Systems.

Ankur Kothari

(Co-Founder & COO)

Previously a member of the Core Group in Siebel Systems. Since co-founding Automation Anywhere, they have been a CRO, COO, CSO and Chief Customer & Strategy Officer before becoming COO in 2023.

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