Director of Creative Operations, Ethos Life
$150-266k
Life insurance provider
Job no longer available
Life insurance provider
501-1000 employees
Job no longer available
$150-266k
501-1000 employees
Company mission
To protect the next million families.
Role
Who you are
- 10+ years of experience in creative operations, project management, or program management, with at least several years at a director level, ideally within a high-growth in-house team or agency environment
- You're an AI builder, not just an AI user. Being proficient with the tools — prompt libraries, preferred models, tuned personal workflows — is table stakes at Ethos and we expect it from everyone. What we're hiring for is the next level: the ability to build. agentic workflows and internal tools that drive a step change in a team's collective judgment and productivity. Come ready to discuss ~3 concrete examples — what you built, the trade-offs, what broke, what it unlocked
- Side projects and personal tools. count; we know not every company is forward-leaning here, and we've seen people move from user to builder in days when they're wired for it
- Proven track record building and optimizing creative operations, including managing transformation initiatives where success is measured by value delivered, not just tasks completed
- Deep experience managing creative budgets, vendors, agencies, and contractors end to end, including working with legal and finance partners
- Strong command of project management tools and creative workflows — you know how to build systems people actually use and you use data to tell the story of the team's impact
- A genuine connector, you have a proven ability to partner with diverse stakeholders across creative, marketing, product, legal, and finance to drive alignment and move complex initiatives forward
- A genuine belief in the power of creativity and a strong intuition for how creative teams work best
- Clear, confident communicator who can advocate for new ways of working in a matrixed organization and make the case to leadership with data
- Problem solver, not just a problem spotter, you come with solutions and you follow through
- Comfortable with ambiguity and adaptable in a fast-moving, data-obsessed environment
- Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway
What the job involves
- Most ops roles exist to manage complexity. This one exists to eliminate it. We're looking for the rare operator who gets genuinely excited by the question: how do we do more with less, faster, and better
- Not someone who documents workflows and calls it a day, but someone who believes deeply in the power of creativity, sweats the details, and sees AI not as a threat to great work but as the engine that lets a lean team punch way above its weight
- This role has one core mandate: make the Creative & Brand team operate at its highest possible level
- You'll have significant ownership over how we plan, resource, budget, and scale our creative output across every channel and workstream
- You'll be the connective tissue between creative ambition and operational reality, and you'll report directly into the VP of Creative & Brand
- Own creative operations across the entire Creative & Brand team, including workflow management, capacity planning, resource allocation, and roadmap planning
- Build and maintain systems that remove friction and eliminate work about work, so the team spends more time making and less time managing
- Build the AI-native operating layer for the Creative & Brand team
- This is not about being a power user of Runway or Midjourney — it's about designing and shipping the agentic workflows, internal tools, and automations that change how the team works
- You'll architect the systems that connect ideation tools, asset libraries, briefing flows, and trafficking pipelines into end-to-end workflows, and you'll own the measurement that proves they delivered a step change in throughput and quality — not marginal time savings
- Partner with the Consumer AI team to identify where Creative & Brand workflows are ripe for agentic automation, and either build those tools yourself or scope and shepherd them through to production
- You'll be the team's translator between creative reality and AI capability
- Manage the team’s budget in partnership with the VP, working closely with finance and legal to ensure accurate forecasting, tracking, and reporting
- Own relationships with external agencies, vendors, and contractors from onboarding through delivery, including contract management and performance accountability
- Serve as the primary cross-functional partner for teams including Performance Marketing, Product, and Partnerships, ensuring creative workstreams are aligned, prioritized, and resourced appropriately
- Develop and maintain project management infrastructure across tools including ClickUp, Notion, and Slack, ensuring the team has clear visibility into what's in flight, what's coming, and what's at risk
- Build scalable briefing, feedback, and approval processes that maintain quality and speed without creating bottlenecks
- Track and report on team capacity, project throughput, and operational health, using data to drive better resourcing and planning decisions
- Identify gaps in our operational model and proactively bring solutions
Our take
Ethos was founded to increase the transparency of life insurance, making it accessible and affordable to all. The company wants to add openness to the process; losing a loved one is hard enough before one even considers financial implications, particularly with the loss of a primary earner.
Ethos uses predictive technology to rapidly quote life insurance rates and verify an applicant’s medical information. This expedited process allows most users to secure life cover on the same day they apply, a process which normally takes a number of weeks. The company works with some of the biggest providers in the industry, including Legal & General America, AAA Life and Ameritas Life Insurance Corp.
Ethos has been one of the more heavily publicized of the recent wave of insurtech companies, with investors such as Google as well as celebrities Will Smith and Jay Z, taking its valuation to over $2B and putting it in a great spot for future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
72% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2021
$100m
SERIES D
May 2021
$200m
SERIES D
Total funding: $406.5m
Company benefits
- Comprehensive benefits packages: Awesome medical dental, vision and as applicable insurance coverage and retirement plans (in the US we offer a 401(k) plan).
- Company Equity: We want you to feel and act like an owner.
- Rest, relax & recharge: We encourage our employees to take time off, in addition to our fully paid global company holiday schedule. When you need time away from work, we have paid and flex time options based on your role and location, and additional paid leave programs.
- Generous leave programs: As well as offering a wide array of leave programs, new parents can take leave with 100% wage replacement. Our healthcare plans offer coverage on family planning and fertility.
Company HQ
Berkley Square - Headway, Austin, TX
Leadership
Peter Colis
(Co-Founder & CEO)After an MBA at Stanford, Peter co-founded Ovid Corp in 2014, where he worked as CEO for 4 years before co-founding Ethos in 2016. He has worked as CEO since, alongside serving as a Sequoia Capital Scout.
Lingke Wang
(Co-Founder)After working as an Investment Banker at Morgan Stanley Lingke gained an MBA from Stanford. He then co-founded Ovid Corp. an insurance company before Ethos.
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