Senior CRM Designer, HeliosX
+ Equity allocations with significant upside potential
2 days a week in office (Shoreditch, London)
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Posted today
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
501-1000 employees
Posted today
+ Equity allocations with significant upside potential
2 days a week in office (Shoreditch, London)
501-1000 employees
Company mission
Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.
Role
Who you are
- Confident in taking a creative concept or direction and expanding it into a compelling, visually consistent CRM campaign. Able to manage multiple projects, campaign narratives and visual ideas to life across CRM touchpoints
- Fluent in Figma and working knowledge of CRM platforms and email design processes. Familiarity with HTML/CSS for email is a plus
- Proven ability to lead, motivate, and develop a diverse designer team while managing expectations and building strong relationships with key stakeholders in CRM and Creative
- Demonstrated experience designing high-performing CRM campaigns, with deep knowledge of email UX, responsive design, and content hierarchy
- Able to interpret CRM performance data and translate insights into actionable design improvements
What the job involves
- Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions
- You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone
- Come be a part of making our dream of easier and faster healthcare a reality!
- The Senior CRM Designer plays a crucial role within the Creative and Content team, supporting the Creative Lead by ownership of CRM design across our brand portfolio
- CRM is a core channel within our marketing strategy so this is a pivotal role for someone who can confidently lead, elevate, and innovate in this space
- You’ll be responsible for ensuring best-in-class design standards across all CRM communications, from automated flows to promotional campaigns
- You’ll work closely with the Creative Lead, other designers in the team as well as cross functional stakeholders to ensure CRM output is not only visually excellent but also highly performant, platform-appropriate, and insight-driven
- Lead CRM design across all brands and touchpoints, ensuring visual consistency, platform best practice, and high performance
- Further develop, maintain, and consolidate a scalable CRM design system in Figma. Including modular templates, components, and documentation to enable efficient and consistent campaign delivery across brands
- Provide guidance and support to junior designers in the team, fostering their professional growth and skill development. Encourage a collaborative and learning-focused team environment
- Apply a working knowledge of CRM tools (e.g. Braze, Litmus) to ensure accurate rendering across devices and clients. Understand technical constraints like image blocking, responsive behaviour, and dynamic content
- Implement strong ways of working across CRM design from briefing to delivery. Recommend test opportunities, help establish QA and review processes, ensure stakeholder feedback is actioned by the team, and drive continual improvement in how we deliver CRM campaigns
- Build productive working relationships with stakeholders across CRM, NPD and Brand, supporting the Creative Lead in aligning design outputs with business objectives
- Leverage insights from performance analytics, A/B test results, and stakeholder feedback to continuously iterate and improve creative outputs
Salary benchmarks
Our take
Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.
HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and its men's health brand, RocketRx.
HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that has had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
London, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Previously HeliosX's VP of Operations. Also worked at The Cambridge Code as an Operations Director, was a Strategy Consultant at PwC and an Operations Director at Oviva.
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