Commercial Operations Manager, Instacart
$101-135k
Salary dependent on location. Eligible for a new hire equity grant as well as annual refresh grants
Online grocery marketplace & grocery tech platform
Be an early applicant
Online grocery marketplace & grocery tech platform
1001+ employees
Be an early applicant
$101-135k
Salary dependent on location. Eligible for a new hire equity grant as well as annual refresh grants
1001+ employees
Company mission
To create a world where everyone has access to the food they love and have more time to enjoy it together.
Role
Who you are
- 4+ years of experience in Commercial/Sales/CS enablement or operations
- Demonstrated experience leading projects end-to-end with measurable outcomes
- Strong organizational skills with ability to manage multiple priorities simultaneously
- Strong analytical skills with ability to translate data into actionable insights
- Excellent attention to detail and commitment to data accuracy
- Experience building and optimizing processes that enhance team effectiveness
- Excellent cross-functional collaboration and communication skills
- Proficiency with CRM platforms (Salesforce, HubSpot), CSPs (Planhat, Gainsight), and Google Workspace
Desirable
- Knowledge of the Grocery Retail and CPG industries
- Demonstrated ability to leverage AI tools to enhance productivity, automate routine tasks, and improve work quality
- Experience building solutions with low-code/no-code workflow and automation tools to streamline operations and eliminate manual processes
What the job involves
- The Commercial Operations Manager serves as the central coordinator for operational and administrative projects across the CPG and Retail verticals at Eversight
- This role is essential in maintaining efficient workflows and providing comprehensive support that enables our commercial teams to focus on landing, maintaining, and expanding customers
- The Commercial Operations Manager will support the team’s daily operations and the projects that keep the engine running. You help the team do their best work
- Eversight, renowned as the leading force in AI-driven pricing and promotion optimization, is breaking new ground with SaaS solutions powered by Instacart Data. Our Data Products are trailblazing pathways for meaningful category and consumer insights, derived from the real purchase behaviors of millions of consumers across an unrivaled network of top retailers
- Join a team that partners with leading companies like Coca-Cola, Hershey, Pepsico, Kroger, and Ahold
- Collaborate with internal teams, including Sales, CS, Legal, Marketing, Product, and Product Operations
- Lead commercial projects end-to-end that enhance our sales process and customer engagement
- Coordinate calendar management across teams to optimize scheduling and meeting efficiency
- Coordinate operational logistics including travel planning, meeting facilitation, and stakeholder communications to support effective leadership activities
- Maintain our contract management software (Ironclad), serving as the primary liaison between the Commercial team and the Legal team
- Day-to-day support of all Account Executives working on drafting and executing legal documents
- Manage rebate redemption operations that support promotional experimentation, collaborating with cross-functional partners to deliver seamless rebate processes
- Lead data compilation and materials preparation for Monthly and Quarterly Business Reviews, ensuring comprehensive executive reporting
- Oversee strategic briefing preparation for industry conferences, managing document development and stakeholder coordination, ensuring leaders are well-prepared for key engagements
- Collaborate with Accounts Receivable and Accounts Payable teams to troubleshoot billing exceptions and handle escalated financial matters
Our take
Instacart is an online grocery marketplace that operates a pick-up and delivery system in the US and Canada. Unlike standard grocery shopping, Instacart sends a “personal shopper” to your local store to buy your products, who then delivers them straight to your door on the same day via their own car. The company also supplies the Instacart Platform, with services for stores encompassing eCommerce, fulfilment, in-store, ads, and insights.
The increased modernization of society has meant more than ever that consumers are looking to buy their groceries online, making space for apps like Instacart to become daily life staples for years to come. Although the company must compete with other grocery store delivery services, such as Walmart’s own, it has expanded to cover large percentages of US and Canadian households, and is now aligned with over 900 retail banners across more than 75,000 locations.
Instacart's software offerings signify the company's focus on tech, designed to move it away from its dependence on the gig economy. To this end, the company has acquired FoodStorm, an order management system that powers end-to-end order-ahead and catering, integrating its technology into its enterprise suite. Despite an IPO in September 2023, market downturns have necessitated a 7% workforce cut in 2024, focused on middle management and creating a flatter organisational structure. With a new streamlined workforce, here's to hoping Instacart can maintain its momentum.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Nov 2021
$232m
LATE VC
Mar 2021
$265m
LATE VC
Total funding: $2.9bn
Company benefits
- Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
- Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
- Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
- Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.
Company HQ
The East Cut, San Francisco, CA
Leadership
Apoorva Mehta
(Co-Founder & Chairman)Studied Electrical Engineering at University of Waterloo. Worked in Fulfillment Optimisation SDE at Amazon.com before going on to co-found Instacart.
Brandon Leonardo
(Co-Founder)Interned at Cisco Systems as an IT Engineer. Later became a Senior Web Developer at Webs and then a Venture Hacker at Angel List.
Share this job
View 70 more jobs at Instacart