IT Support Specialist, sennder
+ Objective-based bonus
Digital freight-forwarder platform
Be an early applicant
Digital freight-forwarder platform
501-1000 employees
Be an early applicant
+ Objective-based bonus
501-1000 employees
Company mission
Take logistics in a new direction and bring a new degree of transparency and flexibility to the industry.
Role
Who you are
- Proven experience in the IT support field
- Experience working with the M365 platform (Exchange, SharePoint, Teams, Entra/Azure AD, Defender, Intune); experience with migration from Google Workspace to Microsoft 365 is a plus
- Advanced knowledge of Microsoft tools and ability to stay up to date with new features
- Basic understanding of IT security principles and practices
- Experience with common operating systems, client hardware, meeting room equipment and related services
- Knowledge of wired and wireless networks (LAN and WLAN)
- Quick adaptation to new technologies and enjoyment of optimization and automation
- Strong problem-solving mindset and ability to handle high-pressure situations
- Effective communication skills and cross-functional collaboration
- Strong interpersonal skills, with the ability to engage effectively with people
- Proactive mindset and a service attitude, interested in providing end-user support
- Excellent communication skills in English (B2/C1 level)
- Relevant certifications such as Microsoft 365 Fundamentals/Associate, CompTIA A+, or Google IT Support Professional are a strong plus
What the job involves
- As an IT Support Specialist, you’ll work on interesting responsibilities like providing on-site and virtual remote IT support to our employees, maintaining on-site systems and our global IT services, and helping bring IT at sennder forward
- You will also manage the migration process from GWS to M365, including collaborating with other teams and conducting user training sessions
- You’ll be collaborating closely with the whole team to provide excellent IT service and support, matching sennder’s IT SLOs
- Manage and optimize the M365 platform, including Teams and SharePoint
- Deliver on-site IT service in alignment with IT guidelines and SOPs
- Keep local ITC systems up-to-date and up and running
- Ensure meeting rooms on-site are working
- Ensure devices, resources and licenses are used efficiently
- Deliver virtual remote IT support for other EU offices
- Prepare computers for assignment and prepare for reassignment after return
- Keep track of IT stock and initiate restocking, repair, recycling or secure disposal of broken gear
- Handle IT asset inventory updates
- Drive task automation using PowerShell, MS Graph, and Power Automate
- Support user adoption through training sessions and IT documentation
Our take
The global freight industry is massive, with estimates of its size ranging from $8 trillion to $12 trillion annually. Freight forwarding — the process of organising how and where items will be shipped around the world, and specifically the technology that underpins that work — continues to be a huge area of the logistics market.
Sennder, a digital freight forwarder focused on transporting cargo around Europe, is working towards becoming one of the biggest players in the European market. Sennder's current strategy, following major funding, is to expand rapidly, building upon existing expansions including Cars&Cargo, Uber Freight Europe and Everoad.
Although it is one of the most well-funded of the freight forwarders, Sennder will face direct competition in Europe from the likes of Zencargo, as well as international pressure from international giants such as the US' Flexport. To keep them ahead in the market, Sennder must ensure it keeps on top of developing tech such as fleet management systems and the use of the blockchain to manage automation. As well as this, they must battle with an increasingly climate-conscious consumer base putting growing pressure on the logistics industry to cut down its environmental costs. Ensuring it keeps a balance between performance and innovation will be crucial to Sennder's success going forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2022
$63.5m
LATE VC
May 2021
$80m
SERIES D
Total funding: $385.8m
Company benefits
- A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities
- An international team of 900+ people with 65+ nationalities spread across 7 country offices with English as our company language
- A quarterly feedback and review process for personal development. We also use “Objectives and Key Results” for company goals
- A structured promotion process, providing everyone with fair and transparent career growth
- Learning and development opportunities on the job and through conversations with your manager
- Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers
- When in office: unlimited snacks, drinks, and fruits
- Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working
Company HQ
Tiergarten, Berlin, Germany
Leadership
David Nothacker
(CEO)David is also the co-founder of SmilingBox, and spent almost 5 years in strategy consultancy at Roland Berger.
Julius Koehler
(Managing Director)Julius began their career in logistics, working for the likes of Daimler, Roland Berger and McKinsey. They were also Senior Director of Business Development at WatchMaster.
Nicolaus Schefenacker
(Managing Director)With an MA in Business Administration, Nicolaus is an ex-strategy consultant for engineered and high tech products.
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