Associate Customer Success Manager, Tanium
More information about location
2-3 days a week in office
Security and systems management platform
Open for applications
Security and systems management platform
1001+ employees
Open for applications
More information about location
2-3 days a week in office
1001+ employees
Company mission
Tanium's mission is to provide manageability and security at scale for anything with a chip.
Role
Who you are
- BA/BS or equivalent experience preferred
- 1-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- Has demonstrated consulting and project management skills
- Working knowledge of endpoint /or cybersecurity technology
- A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
- Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
- Willing to contribute suggestions and ideas to further customer and Tanium goals
- Eager to become an expert in demonstrating value and return on investment to our customers
- Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions
- A strong communicator and intuitive listener
- Professional, insightful, and values-driven
- Motivated to help to solve the toughest IT problems faced by organizations today
What the job involves
- This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints
- The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results
- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
- Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
- Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
- Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
- Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
- Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Our take
For millions of companies, cyber security is high on the agenda, especially as remote working has become the norm. Tanium offers a security and systems management platform that allows real-time data collection at an enterprise scale. It covers customers such as AutoNation, GoDaddy, and Whirlpool who use the company’s software to stay abreast of the ever-increasing level of sophisticated cyber attacks.
A valuable tool for enterprises and government organisations, it partners with leading platforms and service providers across the world like Google Cloud, Oracle and Verizon. In doing so, it allows security and IT teams access to accurate information on the state of endpoints, helping it to realise new levels of business resilience.
Tanium added a former US Defence Secretary to its Board in 2021. A collaboration with Salesforce provided a platform that supports IT service management, remote monitoring and management, and cybersecurity capabilities. In the same year, the appointment of CFO Mark Levine could signal an IPO in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$150m
LATE VC
Oct 2020
$150m
LATE VC
Total funding: $805.7m
Company HQ
Lakeview, Kirkland, WA
Leadership
David Hindawi
(Executive Chairman)Before co-founding Tanium, David founded BigFix Inc, a systems management tool that IBM acquired, and Software Ventures, a leader in telecommunications software. They have several software patents in network communications and systems management.
Orion Hindawi
(Executive Chairman)Before co-founding Tanium with their father, David, Orion worked as the VP of Technology for BigFix, the systems management tool founded by their father. Previously served as CEO for Tanium.
Dan Streetman
(CEO, not founder)Previously served as CEO for both Allvue Systems and TIBCO. Experience as EVP of Worldwide Sales & Marketing for BMC Software and as SVP of Worldwide Alliances & Channels for Salesforce.
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