Senior Digital Experience Manager, Lending Club
$157-175k
+ Bonus + Equity
2+ days a week in office
Online personal loans
Be an early applicant
Online personal loans
1001+ employees
Be an early applicant
$157-175k
+ Bonus + Equity
2+ days a week in office
1001+ employees
Company mission
To transform the banking system to make credit more affordable and investing more rewarding. Its technology platform enables it to deliver innovative solutions to borrowers and investors.
Role
Who you are
- 6+ years of experience in digital product management, customer experience, or digital marketing within financial services
- Bachelor’s degree or higher; or equivalent work experience
- Strong background in customer engagement, digital growth strategies, and cross-functional project management
- Proven experience leading complex initiatives with measurable business impact
- Deep understanding of customer behavior in digital environments, with a track record of using data to drive decisions
- Experience working in a highly regulated industry and navigating compliance requirements
- Strong analytical mindset with proficiency in project management, marketing or existing customer management
- Excellent communication and storytelling skills; able to clearly articulate complex topics to both technical and non-technical audiences
- Nimble and adaptable; thrives in a fast-paced, dynamic environment
- Passion for delivering outstanding customer experiences and measurable business outcomes
What the job involves
- We are looking for a strategic, results-driven Sr Digital Experience Manager to help shape and lead our customer engagement initiatives across our digital banking platform
- This role is critical in enhancing digital customer engagement, increasing customer lifetime value, products per customer, and delivering seamless, engaging, and personalized experiences across digital channels
- In this cross-functional leadership role, you’ll partner with business, product, technology, marketing, customer service, operations, legal, and compliance teams to deliver measurable improvements in digital engagement, customer satisfaction, and revenue
- You will use data-driven insights to identify opportunities, drive high-impact initiatives, and scale innovative digital capabilities that align with both member needs and LendingClub’s growth objectives
- Execute the digital engagement strategy to increase app downloads, activation, cross-sell conversions, and customer lifetime value
- Collaborate with Marketing and Product teams to align and prioritize personalized product placements and cross-sell offers across digital touchpoints
- Lead the planning and execution of Digital Alchemy marketing placements using data-driven insights to drive financial benefit for both the customer and LendingClub
- Develop testing strategies (e.g., test/control groups), establish placement rules, and optimize offer surfacing to maximize engagement and revenue generation
- Contribute to the design and execution of large-scale digital experience improvements, such as digital alerts, app functionality, and self-service capabilities
- Leverage customer insights, behavioral data, and operational metrics to identify and address friction points across digital and human-assisted channels
- Champion end-to-end journey improvements, ensuring all touchpoints are intuitive, responsive, and aligned with customer expectations
- Define and track KPIs for digital engagement, product usage, and customer behavior
- Report on program effectiveness and make recommendations to executive leadership
- Work closely with Legal and Compliance teams to ensure digital experiences are compliant and meet regulatory standards
- Lead key stakeholder forums, presenting data-backed business cases and influencing strategic direction
Our take
Lending Club is a digital bank offering personal loans, auto loan refinancing, and debt consolidation to help individuals manage their finances. It provides flexible loan terms and competitive rates for a variety of needs, as well as high-yield saving and cash-back checking accounts, designed to help customers grow their money.
Focusing on digital solutions, Lending Club removes traditional brick-and-mortar branches, passing the savings on to customers through low fees and better rates. Connecting borrowers with investors in a marketplace model and offering fast loan approvals and competitive interest rates. And it's working, as the platform boasts over 5M members.
To bolster this success, the company acquired Tally Technologies' intellectual property (IP) in a strategic move to enhance its credit management services. By integrating Tally's technologies, Lending Club is set to strengthen its offerings and further improve customer engagement for a future of growth in the digital banking space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$65m
GROWTH EQUITY VC
Nov 2013
$57m
GROWTH EQUITY VC
Total funding: $332m
Company benefits
- Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
- A hybrid work model that balances in-office and work from home
- Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
- Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
- Mothers Rooms and hospital-grade pumps in every LC office
- Generous and varied mental health benefits
- Wellness program with cash incentives — earn up to $75 per month for being active
- Paid volunteer time and donation matching
- Onsite gym, locker room, bike room, and fitness classes (depending on location)
- Café with our own in-house barista
- Stocked pantries with healthy snacks and drinks
- Technology-forward and collaborative office spaces
Company HQ
South Beach, San Francisco, CA
Leadership
Scott Sanborn
(CEO)Previously held leadership positions as the Chief Revenue Officer for publicly traded eHealth Insurance, President of RedEnvelope, Inc., and SVP at the Home Shopping Network. Joined LendingClub in 2010 and has worked as Chief Marketing Officer, Chief Operations Officer, and President before becoming the CEO in 2016.
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