Lead Product Manager, Monzo
Acquiring
£125-145k
Plus stock options
More information about location
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£125-145k
Plus stock options
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You are a seasoned product manager, and have experience shipping world-class products from 0 to launch at a fast growing company
- You have a track record of leading card or payments products for business customers that drive significant value for customers and the company
- You can systematically break down and solve complex problems, leveraging data, customer insights and creativity to set an ambitious long term vision and deliver tangible outcomes iteratively
- You have good judgement, and have a track record of making good decisions in complex situations where there’s often no “right answer”
- Are creative, have the urge to make the status quo better, full of creative ideas and capable of teasing out novel ideas and solutions from your team as well
- You're data-driven, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact
- You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done
- You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal
- You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo
- You’re intellectually honest about your work's performance, relying on data to measure your success and continually striving for improvement
- You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience
What the job involves
- The Payments Collective helps to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform and drives all of the payments in Monzo - whether customer pay by card, bank transfer, in the UK or abroad
- The Payments Collective works hand-in-glove with our Retail and Business Banking Collectives to deliver delightful and reliable payments
- We’re now looking to better help our business customers to get paid by cards in their shops, restaurants, etc
- As a Lead Product Manager for Acquiring, you’ll lead one or more cross-functional teams to define and deliver this new product that helps our small business customers make the most of Monzo
- You’ll help build the product strategy, value propositions, payments capabilities, user experiences, and support structure needed to help businesses get paid and their customers to have a delightful card payments experience
- It’s a new product that we’re planning to launch, so you’ll be driving it from nothing to launch and then growing it
- Drive our product strategy: Develop a product strategy informed by customer insights, market opportunities, and business goals
- Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience
- Deliver a delightful product: Be the hands-on product manager for the squad, prioritising efforts across multiple workstreams as we define and build our product offering and maintain alignment with our Business Banking offering
- Collaborate seamlessly: Work iteratively with teams across design, engineering, research, data science, product marketing, compliance, external partners and other areas to refine and execute your strategy
- Communicating effectively: Inspire stakeholders with the product vision and share the right context with the right people at the right time
- Launch, iterate, and grow: Throughout your work you break big projects into small, iterative deliverables and define, deliver and measure the impact of the product with a data and customer centric approach
Application process
- Our interview process usually involves 3 main stages:
- Recruiter Call
- Initial Call with Hiring Manager
- Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership
- Our average process takes around 4-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$460.6m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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