Director of Sales Systems and Processes, Highspot
$156.5-234.8k
+ Bonuses + Stock options
AI-powered go-to-market platform
Job no longer available
AI-powered go-to-market platform
1001+ employees
Job no longer available
$156.5-234.8k
+ Bonuses + Stock options
1001+ employees
Company mission
To enable the impossible for GTM teams everywhere.
Role
Who you are
- Curious learner who thrives on technology.Creative problem-solver with a "Get It Done" attitude
- Excellent written and verbal communication skills, capable of engaging stakeholders at all levels
- Change agent with a proven track record of leading projects from requirements to go-live, with advanced program and project management skills
- High EQ, tact, diplomacy, and self-awareness, with the ability to have courageous, difficult discussions and influence cross-functionally
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
- Bachelor's degree in business, marketing, or related field
- 10+ years of experience in sales operations, process improvement, and implementing sales processes and systems within a B2B SaaS company
- Deep understanding of the Lead to Order business processes and supporting technologies, including CRM systems (e.g., Salesforce Sales Cloud), CPQ, Clari, and GTM applications
- Strong analytical skills and experience with data analysis and reporting (Salesforce, Tableau, Snowflake)
What the job involves
- We are seeking a passionate member to join our Revenue Operations team
- This player-coach role focuses on designing world-class processes and systems aligned with Highspot’s global Go-To-Market Strategy
- You will lead and help administer Sales tools, including Salesforce, while building out a team of administrators and architects
- This involves assessing needs, making vs
- Buy decisions for new tools, and developing plans to drive change
- Additionally, you will collaborate with the Sales Enablement team to design and deliver a curriculum for adopting these processes and systems to enhance productivity
- Your role will involve working across Sales, Customer Success, Marketing, Product, Finance, and IT to boost customer satisfaction, productivity, and efficiency through automation and optimized processes
- Reporting to the Director of Revenue Technology, you will leverage your deep expertise with Salesforce and experience in architecture, integrations, and workflows to drive the evolution of sales processes and systems
- As a strategic hub intersecting multiple functions, you will thrive on technology and drive impactful change
- Support the evolution of sales processes and systems to improve productivity
- Create and document current sales processes, systems, and tools
- Define and prioritize initiatives to streamline and automate processes with measurable success metrics
- Oversee the selection, implementation, and maintenance of sales technology solutions (CRM, sales automation tools, etc.)
- Ensure systems integration for accurate, real-time data for decision-making
- Develop, implement, and enforce processes to maintain data integrity
- Work closely with internal stakeholders to prioritize projects, scope requirements, and implement solutions across go-to-market functions. Oversee overall improvement project execution, coordinating with enablement to drive change management and adoption of improved processes and tools
- Partner with Partner and Customer Success organizations to incorporate an end-to-end view into process design
- Foster a culture of accountability, collaboration, and continuous improvement
- Collaborate with the Sales Enablement team to design and deliver a curriculum aimed at adopting implemented processes and systems
- Train and support the sales team in the effective use of sales systems and tools
- Partner with the Governance, Risk, and Compliance team to implement and execute compliance processes for SOX, GDPR, etc
- Stay up-to-date with industry trends and best practices in sales operations, tools, and analytics
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens and Nestle.
The company has continued to expand and develop over the years, entering into the Canadian market and launching several innovations in sales enablement technology. Its latest release is its agentic AI to help sales teams more precisely target prospects and win more deals
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $644.9m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Work from home opportunities
- Modern Health and Wellness Program
- 401K Retirement Plan
Company HQ
Seattle Waterfront, Seattle, WA
Leadership
Robert Wahbe
(CEO & Co-founder)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect & Co-founder)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CTO & Co-founder)Former Partner Architect at Windows Azure for over 20 years
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