City Operations Manager, Zoomo
£38-42k
Electric bikes
Be an early applicant
Electric bikes
201-500 employees
Be an early applicant
£38-42k
201-500 employees
Company mission
Zoomo's mission is to sustainably transition billions of urban delivery miles from bikes, cars and trucks to light electric vehicles.
Role
Who you are
- Proven Leadership Experience: 2+ years of successful area management experience in retail, vehicle leasing, or a related field
- Business Acumen: Strong analytical and problem-solving skills with the ability to analyse data, identify trends, and develop effective solutions. Experience with financial planning, budgeting, and P&L management is essential
- Operational Excellence: Demonstrated experience in managing all aspects of operations, including inventory management, logistics, fleet maintenance, and team management
- Customer Focus: A strong customer service orientation with the ability to build and maintain long-term relationships with customers
- Market Expansion: Experience with market expansion strategies, including identifying new market opportunities, developing go-to-market plans, and executing successful campaigns
- Team Leadership: Proven ability to lead, motivate, and develop high-performing teams. Excellent communication, interpersonal, and coaching skills
- Technical Proficiency: A basic understanding of electric vehicle technology and mechanics is preferred. Proficiency in Microsoft Office Suite and relevant fleet management/POS software
What the job involves
- We are seeking a highly driven and results-oriented City Operations Manager to lead our Manchester and Edinburgh operations
- This is a critical leadership role within our rapidly growing business, requiring a dynamic and adaptable individual with a proven track record of success in managing complex operations
- The City Operations Manager will be responsible for the overall performance of the hubs, driving revenue growth, profitability, and customer satisfaction while fostering a high-performing and engaged team
- This role lends itself to a strategic and entrepreneurial mindset, with a strong focus on operational excellence, customer experience, and team development
- The successful candidate will have a deep understanding of the local market, a passion for delivering exceptional customer service, and the ability to navigate a fast-paced and challenging environment
- Business Leadership: Develop and execute comprehensive growth plans to achieve and exceed ambitious revenue, profit, and market share targets. Oversee all aspects of operations, including retail sales, fleet management, inventory control, logistics, and customer service. Own the P&L for the region, managing budgets, controlling costs, and maximising profitability
- People Management: Recruit, hire, train, and develop a high-performing team of mechanics, technicians, and customer service representatives. Conduct performance reviews, provide regular feedback, and identify opportunities for employee growth and development. Oversee team scheduling, payroll, and other HR-related functions
- Customer Experience: Ensure an exceptional customer experience at every touchpoint, from initial inquiry to ongoing support. Build and maintain strong relationships with key customers, including both individual riders and B2B clients. Resolve customer issues effectively and efficiently, ensuring high levels of customer satisfaction
- Operations Management: Manage all aspects of vehicle operations, including fleet maintenance, repairs, and logistics. Oversee inventory management, ensuring optimal stock levels and minimising costs. Maintain a safe and compliant operating environment, ensuring adherence to all relevant regulations and safety standards
- Marketing and Partnerships: Develop and implement effective marketing strategies to increase brand awareness, attract new customers, and drive demand for services. This may include digital marketing campaigns, content marketing, local partnerships with Uber Eats, Deliveroo or Just Eat, along with community outreach programs
Our take
Previously Bolt Bikes, Zoomo is based in Sydney and was created to provide more efficient transport for gig-economy delivery drivers. With its rebrand, it has expanded across Australia and to the UK & US.
It's the only e-bike partner of Uber Eats, offering riders various discounts on rent and accessories. The gig economy is ever-increasing, and home delivery is booming. The founders have a unique background in engineering and operations for Deliveroo, which should give the company relevant insight into the delivery market.
Zoomo prides itself on reliability and accessibility, providing options to rent, rent-to-buy or buy a bike. Servicing is included, and it has servicing points in each city where it operates. Zoomo secured Series B funding in August 2022, which it's using to develop its software, vehicle range and team expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
131% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$20m
SERIES B
Nov 2021
$30m
SERIES B
Total funding: $75.5m
Company benefits
- Flexible work conditions
- International opportunities
- Invest in the company
- Tech Budget
- Wellbeing Budget
- Coffee & Snacks
- Fun-day Friday
- Pet-friendly office
- Work from home opportunities
Company HQ
Surry Hills, NSW
Leadership
Mina Nada
(CEO)Consultant at Bain & Co before working as Head of Global Tactical Operations at Deliveroo and then for Mobike
Michael Johnson
(CRO)Studied Chemical Engineering at Cambridge University. Previously a consultant at Bain & Co and served as Zoomo's COO until recently
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