Director of Strategic Finance & Operations, Vagaro

$170-230k

+ Annual Bonus: Up to 10% + Performance Bonuses

SQL

Tableau

Looker

Excel

Power BI

Senior and Expert level

San Francisco Bay Area

5 days a week in office (Pleasanton, CA)

Business management software for salons, spas, and fitness studios

Job no longer available

Business management software for salons, spas, and fitness studios

501-1000 employees

B2BEnterpriseInternal toolsMarketingPaymentsSaaSMobileWeb Design

Job no longer available

$170-230k

+ Annual Bonus: Up to 10% + Performance Bonuses

SQL

Tableau

Looker

Excel

Power BI

Senior and Expert level

San Francisco Bay Area

5 days a week in office (Pleasanton, CA)

501-1000 employees

B2BEnterpriseInternal toolsMarketingPaymentsSaaSMobileWeb Design

Company mission

To help small businesses and independent service professionals reach their objectives by bringing technology solutions that foster growth.

Job

Company

Role

Who you are

8–12+ years of experience in:
Strategic Finance
Business Operations
Consulting (with subsequent operating experience strongly preferred)
Experience supporting executive leadership and board-level reporting
SaaS, technology, or high-growth environment experience preferred
Exceptional analytical skills with the ability to work directly with large, complex datasets
Excel (expert-level modeling)
SQL (required)
Business intelligence tools (Power BI, Tableau, Looker, etc.)
Strong understanding of financial statements and unit economics
Ability to independently source, validate, and analyze data
Exceptional storytelling with data—written and verbal
Extremely analytical and intellectually curious
Business-minded problem solver, not a passive reporter

What the job involves

Own and evolve the company’s operational KPI framework across Sales, Marketing, Product, Customer Success, Payments, and Operations
Conduct deep-dive analyses to understand what is happening, why it is happening, and what to do next
Identify trends, risks, and opportunities through cohort analysis, funnel analysis, and segmentation
Translate operational performance into financial impact (revenue, margin, cash flow, unit economics)
Develop clear, concise narratives that explain performance vs. plan, root causes, and actionable recommendations
Serve as a trusted thought partner to the CFO on strategic priorities
Partner with functional leaders to define meaningful success metrics, diagnose performance issues, evaluate trade-offs and initiatives
Act as an internal consultant—challenging assumptions and driving accountability through data
Lead high-impact strategic projects, including:
Growth and retention initiatives
Pricing and monetization analysis
Efficiency and margin improvement opportunities
New product or market evaluations
Support long-range planning and key investment decisions

Our take

For over a decade, Vagaro has been providing salons, spas, and fitness studios with a full suite of business management and payment processing tools, including payroll, payments, bookings, and marketing. Hitting Unicorn status back in late 2021, there has been surprisingly little fanfare around the company, which crept up on the market to secure an international footprint across the UK, US, Australian, and Canadian markets

Benefitting from an upswing in business during the pandemic, when its salon and fitness clientele were obliged to double down on digital transformation, Vagaro has won the trust of a strong and extensive roster of independent professionals, and in a time of crisis for the sector proved itself to be business-critical. This strong reputation will help ease Vagaro's planned expansion into other regional markets, as it grows its operations into the future.