Customer Support Representative, Circit
Financial audit management platform
Be an early applicant
Financial audit management platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To verify the trusted source in every business transaction.
Role
Who you are
- This role is ideal if you are curious about technology, motivated to help people, and eager to build a meaningful career in SaaS
- Excellent written communication skills. You can explain things clearly and with empathy
- A positive, resourceful attitude and genuine interest in talking to and helping people
- Curiosity about technology and eagerness to build a career in the software industry
- A problem-solving mindset. You enjoy digging into challenges and finding answers
- 1-2 years experience in a customer-facing role is preferred
- Bonus: familiarity with tools such as Intercom or HubSpot, or experience creating help documentation
What the job involves
- We’re looking for a Customer Support Agent who will be a trusted expert for our customers. You will guide them with empathy, resolve issues with determination, and make sure their voice is heard across Circit
- AI can handle routine, straightforward queries. What we need, and what our customers value most, is the human part: someone who can solve complex problems, communicate clearly, build trust, and spot opportunities to improve how we work and what we build. That is where you will make the difference
- Act as the trusted first point of contact across chat, email, and phone, taking ownership of queries through to resolution
- Troubleshoot and escalate issues where needed, making sure they are followed through until fully resolved
- Write clear, confident, and empathetic responses that make technical topics simple
- Learn the Circit platform in depth so you can guide customers with authority
- Share insights from customer conversations with our Product and Development teams to help shape what we build
- Create and improve our knowledge base content, workflows, and processes that make support better for everyone
- Use AI tools effectively to work faster and more efficiently, while focusing your energy on the problems that need human judgement and empathy
Our take
Circit is an Irish fintech company providing auditors with a platform to verify company assets and liabilities in real-time. The first of its kind to be directly regulated for open banking under the PSD2 regulation, Circit is removing the traditional paper process and creating a more efficient and time-saving audit process that reduces the possible risk of corporate fraud in the global market.
Providing a platform for customers with several features, as well as offering an integrated workflow system, Circit is trusted in over 100,000 audits to make managing confirmation requests easier.
After gaining significant traction in the Irish market at an early stage, the company has since expanded its offerings to the UK and US markets, with plans to further develop its product. A promising fintech, Circit is addressing a great pain point in the audit process and has the potential to save its customers and their clientele time and resources, for a better future of auditing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2022
$7.7m
SERIES A
Jul 2020
$1.4m
SEED
Total funding: $9.1m
Company HQ
Dublin Docklands, Dublin, Ireland
Leadership
David Heath
(CEO)Previously worked as a Consultant/Audit Manager at Somers Murphy & Earl and as the Head of Finance and Operations at OCRex.
Salary benchmarks
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