Technical Account Manager, Just Eat Takeaway.com
API
2-3 days a week in office
Global online food, grocery and retail delivery marketplace
Be an early applicant
Global online food, grocery and retail delivery marketplace
1001+ employees
Be an early applicant
2-3 days a week in office
1001+ employees
Company mission
Empowering everyday convenience.
Role
Who you are
- Bachelor's degree in Computer Science, IT, Business Administration, or a related field; a strong understanding of technical concepts is essential
- Minimum of 2-3 years of experience in an API-focused role, technical account management, solution engineering, or a similar technical sales support function
- Solid understanding of APIs, web services (REST, SOAP), data formats (JSON, XML), and common integration patterns. Ability to read and understand code snippets is a strong plus
- Excellent analytical and problem-solving skills, with the ability to diagnose technical issues and propose effective solutions
- Strong communication and interpersonal skills, capable of explaining complex technical concepts to non-technical stakeholders and building strong relationships
- A strong drive to understand partner needs and translate them into effective technical solutions that drive business value
- Ability to manage multiple technical projects or integrations simultaneously
- Proven ability to work effectively across internal teams (Sales, Product, Tech) and external partners
- Excellent command of English (written and spoken); knowledge of Dutch is a plus
- Know how to act in an ever-changing environment and complex organisational structure
- A flexible, results-oriented and solution-oriented and creative way of operating
What the job involves
- As a Technical Account Manager API, you will play a crucial role at the intersection of sales and technology, focusing on our partners whose integration with our platform relies on APIs
- Your primary responsibility will be to manage the technical and relationship aspects of these key API partnerships, ensuring seamless integration and optimal performance
- On top of that, identifying and prioritising opportunities for growth and efficiency through our API solutions
- You are the link between our sales teams, partners and product & tech teams
- Build and maintain strong relationships with strategic partners' technical and business teams to ensure successful API integrations and ongoing operational efficiency
- Act as a subject matter expert on our API capabilities, supporting the sales and account management teams in discussions with partners to demonstrate value and troubleshoot technical queries
- Oversee the technical integration process for new and existing API partners, identify areas for optimization, and work with internal tech teams to implement improvements
- Provide first-line technical support and problem-solving for API-related issues encountered by partners, escalating complex problems to relevant internal teams when necessary
- Collaborate with partners and internal teams to design and propose API-driven solutions that meet business needs and improve partner performance on the platform
- Be the key local contact for our global integrations team responsible for managing the internal relationship and translating/steering the global integrations strategy into a successful local plan
- Monitor API usage and performance metrics, identifying trends, potential issues, and opportunities for enhanced efficiency
- Contribute to maintaining up-to-date API documentation and promote best practices for API usage internally and externally
- Stay informed about API trends and competitor offerings to proactively identify new opportunities for API product development that can benefit our sales strategy
Our take
Just Eat Takeaway, born from the merger of Just Eat and the Dutch-born Takeaway.com, stands as a formidable force in the realm of food delivery. Surpassing expectations, this union has made way for the world's largest online food delivery entity outside of China. Bolstering its stature further, the company made a significant move in 2021 by venturing into the US market through the acquisition of Grubhub, solidifying its position as a major player in the industry.
However, amidst its successes, Just Eat Takeaway faces competition from competitors like Uber Eats and Deliveroo. While it dominates the UK market, its global revenue pales in comparison its its rivals, such as Delivery Hero and DoorDash. Nonetheless, the company's established stronghold in one of the world's largest food delivery markets offers a degree of stability amid the fluctuating demands of customers witnessed in recent years.
To stay in the game, Just Eat Takeaway has grown to operate across 17 countries and 356,000 partners, via acquisitions and organic growth. It's also entered the grocery and retail delivery market alongside its primary restaurant delivery service. Though one of the last to venture into the grocery delivery sector, it has secured a partnership with the Co-Op, indicating a proactive approach to the market. Furthermore, the company continues to carve out its niche by offering exclusive services, such as being the sole courier for Domino's Pizza in the UK and Ireland, adding unique value to its offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Employee endorsements
Nice people
"The people make JET! There is a very social culture making it easy to meet new people and get to know your team. Everyone is so friendly and ensure..."
Funding (2 rounds)
Apr 2014
$86.5m
SERIES B
Jan 2012
$15.4m
SERIES A
Total funding: $101.9m
Company benefits
- Leisure and Lifestyle: These benefits are designed to help you make the most of your time and enjoy everyday life: Generous annual leave entitlement | An additional day off to celebrate your birthday - take it whenever suits you | Flexibility to buy or sell holiday days (within an annual limit) | Monthly meal allowance to enjoy food at work or at home | Access to discounts, cashback offers and savings via an employee portal
- Protecting the Future: These benefits are designed to give you and your loved ones peace of mind: Life insurance cover from your first day of employment | Income protection support if you're unable to work due to long-term illness or injury | Pension scheme with company contributions and the flexibility to increase your own contributions
- Health and Wellbeing: Helping you stay physically and mentally healthy: Private medical insurance options, depending on your role and location | Enhanced family leave for maternity, adoption, paternity, and shared parental leave | Annual eye care benefits, including eye tests and financial support for glasses | Confidential Employee Assistance Programme (EAP) | Office perks including healthy snacks and drinks | Mental health support, including on-site coaching and access to wellness platforms
Company values
- Lead: We’re proud to be a global leader in the online food and retail delivery market. Not just in choice and order numbers, but also by creating innovative and sustainable solutions
- Deliver: We deliver more than just fantastic food and goods, both to our customers and ourselves. We work together to ensure success and grow our business
- Care: We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives
Company HQ
Eastern Docklands, Amsterdam, Netherlands
Articles
Leadership
Jitse Groen
(CEO)Originally the founder of Takeaway.com, prior to the company's 2020 merger with Just Eat. Previously served as CEO for GRIB BV.
Salary benchmarks
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Diversity, Equity & Inclusion at Just Eat Takeaway.com
- With a global presence in 17 markets and employees from over 100 nationalities, our inclusive company culture is central to everything we do and we are comÂmitÂted to livÂing our valÂues to creÂate a place in which everyone feels they truÂly belong.
- We want to encourage everyone to step into each other's world and to embrace new perspectives, continue to inspire innovation and, ultimately, to gain valuable insights that creates a sense of belonging and help grow our global business.
- ​​​​​​​Our Communities are the heart of our culture. They are employee-led advocacy groups supported by company resources and budget, driving inclusion and diversity through collaboration on internal communications, organising and sponsoring events, and empowering allyship.
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