Hardware Support Engineer, AirGarage
+ Equity
More information about location
Parking management solution
Be an early applicant
Parking management solution
21-100 employees
Be an early applicant
+ Equity
More information about location
21-100 employees
Company mission
To rethink the 30% of downtown city real estate dedicated to parking.
Role
Who you are
- 5+ years of professional experience as a support engineer
- Demonstrated experience managing distributed Linux-based hardware appliances
- Experience developing internal tools for device observability, alerting, updates, etc
- Background in cellular (4G LTE, CAT 4, CAT 1bis, 5G RedCap), WiFi, WiFi HaLow, or other wireless connectivity
- Familiarity with git flow and Github/Github Actions for version control and continuous integration
- Willingness to travel to locations for troubleshooting (roughly 20% travel)
- Experience working closely with engineering and field operations teams in an agile environment
- Excellent written and verbal communication skills
- Self-starter who thrives in a fast-paced, ownership-driven environment
What the job involves
- We're looking for a Senior Hardware Support Engineer to own the health and performance of our nationwide fleet of connected devices
- You will be a key link between operations and the engineering team, working closely with our hardware ops team
- While primarily remote, you’ll occasionally travel to deployment sites for quality assurance
- This is not just a support role; you will be expected to write and ship code alongside the team
- You will debug issues using logs and metrics, tune devices in the field, build internal tools to streamline QA and fleet monitoring, and contribute to our backend software to help automate and improve QA- and calibration-related processes, escalating issues to our ops and hardware engineering teams as necessary
- Serve as the primary internal support contact for hardware, working closely with Sales, Operations, and Engineering to ensure smooth deployments
- Provide regular reports to Operations and Sales teams detailing per-site hardware performance trends, device uptime, and any chronic or systemic issues affecting service quality
- Test and tune hardware appliances during or post-installation, including adjusting camera exposure settings, detection modes, and other parameters to ensure optimal on-site performance
- Conduct periodic fleet-wide health assessments to detect performance degradation, systemic issues, or underperforming devices, and recommend firmware or deployment improvements
- Minimize downtime and on-site intervention by resolving device incidents remotely through log analysis, metrics review, and remote debugging tools
- Collaborate with the Hardware Operations team to relay field observations, improve install practices, and coordinate on-site resolutions when remote fixes are not possible
- Escalate unresolved hardware or software issues to the appropriate engineering teams with detailed context, logs, and reproduction steps to ensure timely resolution and continuous improvement
- Act as a feedback loop between the field and product teams, surfacing recurring pain points or feature gaps observed through support and performance monitoring activities
- Contribute to core backend software services as needed for device integration
- Build internal tools and scripts to streamline setup, diagnostics, and ongoing monitoring of hardware in the field, enabling faster support and proactive maintenance
- Author and maintain clear repair and troubleshooting instructions, incorporating feedback from field teams and device data to drive operational efficiency and improve support consistency
Our take
The parking industry has long adhered to traditional practices, relying on attendants and disparate payment and management systems. However, AirGarage is changing the landscape by providing software and management services to parking lot and garage owners. With its all-encompassing approach spanning from signage installation to payment handling and even parking enforcement.
One of AirGarage's key innovations is its revenue-sharing model, offering property owners a favorable 70-30 split and full transparency on earnings. This approach addresses the longstanding issue of parking managers reaping their share of revenue, leading property owners with just a fraction of the income generated by their spaces. With over 200 locations across 30 states under its management, AirGarage has become a pivotal player in reshaping the parking industry.
In 2021 the company closed its Series A funding round. That capital injection has gone towards expanding its software and services, catering not only to personal vehicle parking but also accommodating food trucks and cloud kitchens in need of parking and storage solutions. The future looks promising for AirGarage as it continues to modernize and streamline an industry ripe for technological transformation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited PTO - Enjoy travel or just take some time off -- whatever you need to relax and recharge
- Health, Dental, & Vision - Choose the benefits and health plan that best suits you and your family, we’ll cover the cost
- 401k - Plan and invest in your future with a 401K account via our partner, Guideline
- Parental Leave - We offer 12 weeks of fully paid Parental Leave to all parents to bond with a newly born, adopted, or fostered child
- Equity - Become an owner and earn equity by joining us in the early days of the company
- Remote Weeks - Take a trip with the team to live and work side by side together for a week in an interesting destination near our parking properties
Company HQ
The Castro, San Francisco, CA
Leadership
Jonathon Barkl
(CEO & Co-Founder)Before co-founding AirGarage, they earned a Bachelor of Science Degree in Physics and Economics from Arizona State University. During their time at University, they held a role of Research Scholar at NASA.
Scott Fitsimones
(CTO & Co-Founder)Alongside co-founding AirGarage, they are also the Founder of CityDAO. Previously held Engineering Internships at Facebook and CERN.
Chelsea Border
(CDO & Co-Founder)Prior to co-founding AirGarage, they earned a Bachelor's Degree in Business Data Analytics from Arizona State University.
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