Customer Success Specialist, SkinVision
International Market
3 days a week in office
Skin cancer melanoma detection app
Open for applications
Skin cancer melanoma detection app
21-100 employees
Open for applications
3 days a week in office
21-100 employees
Company mission
To save 250,000 lives in the next decade by early detection of skin cancer.
Role
Who you are
- 3+ years in Customer Success within SaaS, digital health, or technology-led companies
- Experience owning renewals or commercial processes, conducting business reviews, and building value reporting
- Strong understanding of API integrations and how they shape onboarding and product adoption
- Excellent communication skills with the ability to present outcomes, data, and strategic recommendations
- Operationally strong with a structured approach to managing partners and timelines
- Commercially aware thinker who can guide renewal and growth opportunities
- Experience working cross-functionally and navigating technical and business discussions
- Proactive, analytical, and confident in managing multiple partners at different lifecycle stages
Desirable
- Experience with digital health, insurance partners
- German Speaking
- Familiarity with mobile app analytics or healthtech solutions
- Experience working in scale-up environments
- Experience with tools such as Pipedrive, Looker, Zendesk, Jira, and Confluence is preferred
What the job involves
- SkinVision is looking for a Customer Success Specialist for our International Partnership Network
- You will own the entire lifecycle from onboarding to activation, ongoing success, and complete ownership of the renewal process
- This role focuses on relationship strength, KPI alignment, operational execution, and long-term value delivery
- You will collaborate across product, technology, marketing, legal, and customer service to deliver a frictionless partner experience
- Own the full customer journey, including onboarding, activation, growth, value reinforcement, and renewal strategy
- Fully own renewals, including risk assessment, value narrative preparation, and commercial coordination
- Lead onboarding and technical implementation, including API integrations and workflow alignment
- Track activation and outcomes through dashboards, monitoring skin checks, user activation, and cancer detection trends
- Ensure all agreed KPIs are met and communicated through structured business reviews and reporting
- Build strong partner relationships based on trust, clarity, and measurable value
- Identify risks early, coordinate internally to resolve them, and ensure renewals stay on track
- Propose and coordinate partner campaigns based on meaningful user outcomes and usage insights
- Work cross-functionally with product, technology, marketing, legal, and customer service to deliver continuous improvement
- Translate partner needs into actionable internal feedback
Our take
SkinVision’s AI-driven app allows anyone with a smartphone to track and assess skin irregularities and receive feedback within thirty seconds. It’s important to note that the app does not provide a diagnosis; instead, it indicates a risk factor from which users can decide to see a medical expert.
It’s one of quite a few apps of its kind to emerge in the last few years, including Google’s Derm Assist. Given that in Western countries, skin cancer is the most common cancer, any tech developments that help reduce severe illness and death are most welcome.
However, there has been some criticism of the performance of SkinVision and other apps of its ilk, especially when it comes to analysing non-Caucasian skin tones. This opens up another avenue of questions about unequal image samples in medical databases, rather than the app developers themselves.
That being said, for SkinVision to make the difference it's committed to, the bottom line will be the accuracy of its results, for which further product innovation is crucial.
Steph
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$7.6m
SERIES B
Aug 2015
$3.4m
SERIES A
Total funding: $12.3m
Company HQ
Buiksloterham, Amsterdam, Netherlands
Leadership
Erik de Heus
(CEO)Partner at Personal Health Solutions Capital BV. Former CEO at Philips Electronics Wellness Solutions. former CEO of electricity, natural gas, internet and television company Oxxio.
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