Client Success Manager, Crossover Health
$64.7-74.4k
Up to 50% travel
Office located in San Bernardino, CA
Primary care services for employers
Job no longer available
Primary care services for employers
501-1000 employees
Job no longer available
$64.7-74.4k
Up to 50% travel
Office located in San Bernardino, CA
501-1000 employees
Company mission
To design a better way to deliver and pay for health while engaging and guiding a community of members.
Role
Who you are
- 3+ years of client success, marketing and member experience
- Bachelor’s degree in a relevant discipline
- May require standing, walking and sitting for extended amounts of time
- Occasionally lift and carry items weighing up to 50 lbs
- Manual and finger dexterity and hand-eye coordination
- Includes full range of body motion including
- Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members
Desirable
- Experience in consumer health technology, ideal
- Exceptional communication skills that are conducive to driving outcomes with clients
- Ability to build internal and external relationships, partnerships, business development
- Demonstrated ability to work cross functionally and build relationships
- Outstanding creative thinking and problem-solving skills
- Exceptional organization and project management skills with ability to work collaboratively and independently
- Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities
What the job involves
- The Client Success Manager is a data-driven client-facing member of the Account Management team
- This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement
- Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
- Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
- Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
- Completes client discovery and expectation setting around engagement activities
- Leads client engagement initiatives
- Partners with clients to develop and execute onsite and virtual events to increase engagement
- Partners with Marketing to design events and experiences that drive account activations and users
- Responsible for supporting new account implementation
- Manages a cadence of proactively scheduled client interactions
- Leverages internal data sources to draft client facing materials
- Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
- Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
- Provides support across the Account Management team to manage internal projects and revenue reporting
- Performs other duties as assigned
Our take
Crossover was founded as a solution for self-funded employers to help curb healthcare costs. It does this by ensuring that its customers' workforces receive well-coordinated care aimed at improving outcomes and reducing costs.
The company offers services inclusive of primary care, physical medicine, mental health, health coaching and care navigation to control healthcare costs. The company has built a roster that includes Comcast, Apple, Visa and LinkedIn.
Crossover Health is among a crop of healthcare startups trying to shake up the $260 billion primary care market. Other companies in the space include Forward, One Medical, Iora Health and Oak Street. In addition to launching an online wellness platform, Be Well, Crossover Health is in the process of opening multiple clinics across the US.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2021
$168m
SERIES D
Dec 2016
$92m
LATE VC
Total funding: $281.5m
Company benefits
- Yes, we’ve got leading edge benefits! But, it’s also more than just a job. At Crossover, you’re working together on a high-performing team towards a common mission, pushing beyond the status quo, for the greater good
- Experience for yourself and your family the healthcare that is offered to our world-class clients
- Collaborate on a multidisciplinary care team to treat the whole person, plus their social determinants of health
- Build real relationships with unrushed appointment times with our in-person or online patient platform
- Learn and grow with opportunities across our national markets and contribute to our Be Well member community
- Focus fully on the patient without the paperwork, billing, or administrative hassles and frustrations
- Comprehensive health, dental, and vision insurance, 401k, flexible time-off, Peloton benefits, and more
Company HQ
San Clemente, CA
Leadership
Dr Scott Shreeve
(CEO & Founder)Having studied Medicine at the University of Utah, they worked as CMO of Medsphere Systems for almost 5 years. They left this position in June 2006 to found Crossover Health, where they have served since as CEO.
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