Sales Operations Analyst, Jellyfish
More information about location
Engineering team management platform
Open for applications
Engineering team management platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To make engineering leaders’ lives better by elevating the practice of engineering management.
Role
Who you are
- If you are a strategic, detail-oriented operations expert who thrives in a data-driven, fast-paced environment, we want to meet you!
- Salesforce Expertise: Strong Salesforce administration skills, including designing complex Flows and automation. Experience with Salesforce add-ons like Roll-Up Helper and the ability to troubleshoot CRM platform errors (e.g. governor limits, timeouts). Hands-on experience integrating Salesforce with other systems (marketing automation, billing, etc.)
- Tech Stack Management: Demonstrated experience administering a sales tech stack – provisioning/deprovisioning users and maintaining tools such as sales engagement platforms (e.g. Outreach), data enrichment tools (e.g. ZoomInfo or Clay.com), analytics/BI tools (Tableau), automation tools (Zapier), and productivity suites (Google Sheets)
- Analytics & Reporting: Proven ability to build and maintain Salesforce reports and dashboards. Strong analytical skills with proficiency in data visualization (Tableau) and spreadsheet analysis (Google Sheets) to interpret sales metrics and drive data-driven decisions
- Project & Stakeholder Management: Excellent communication and interpersonal skills with the ability to work directly with sales leaders and cross-functional teams. Experience gathering business requirements, writing user stories or project plans, and prioritizing work to meet the needs of multiple stakeholders. Proven ability to lead meetings (e.g. forecast calls, QBRs) and present data insights to senior leadership in a clear, actionable way
- Detail-Oriented & Proactive: A proactive, analytical mindset with acute attention to detail. You anticipate pipeline health issues, identify conversion rate trends, and take initiative to address challenges before they become problems. Comfortable working independently in a fast-paced environment and driving projects with minimal oversight
- Education: Bachelor’s degree required. A technical background in engineering or computer science is a plus (helps in understanding technical integrations and advanced tooling)
- A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us
- We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must
Desirable
- Experience leading sales forecast meetings or data-driven business reviews.
- Any Salesforce Administrator certifications or relevant credentials
- A passion for optimizing go-to-market performance through automation and process improvement
- Ability to read and write code is a plus (Javascript, Python, Apex)
What the job involves
- As the Sales Operations Manager at Jellyfish, you will play a critical role in empowering our sales team and driving operational excellence
- This Boston-based role offers a flexible work-from-home policy, with the expectation of being in our Boston office a few days per week for in-person collaboration
- You’ll leverage your expertise in Salesforce and sales analytics to streamline processes, manage our sales tech stack, and provide insights that influence strategy
- Deal Desk Support: Help to manage the deal desk process by reviewing and approving quotes and deal structures. Serve as the point of intake for special pricing or non-standard deals, ensuring compliance with internal policies while helping the sales team close deals efficiently. Provide guidance on deal structure and work with Finance or Legal as needed to accelerate deal closure
- Bookings intake: Act as the gatekeeper of contracts, ensuring that all orders perfectly match CRM data and make their way to Finance for revenue recognition and invoicing. Participate in the end of month deal review and bookings review process
- Salesforce Administration: Serve as the primary Salesforce admin for our Go-to-Market team. Build and optimize advanced Flows, utilize tools like Roll-Up Helper, and troubleshoot platform issues (e.g. Salesforce governor limits, timeouts) to ensure our CRM is scalable and reliable. Manage custom objects and validation rules. Oversee cross-system integrations to keep data flowing seamlessly across our tech stack
- Sales Tech Stack Ownership: Participate in the operation and iteration of our sales technology tools. Maintain systems such as Outreach, Clay.com, Tableau, Zapier, and other modern sales tech. Continuously evaluate and implement new tools or improvements to enhance team productivity and efficiency
- Reporting & Analytics: Build and maintain insightful Tableau and Salesforce dashboards and reports that give sales leaders visibility into pipeline health, conversion rates, and overall go-to-market performance. Proactively analyze data to spot trends and provide recommendations to improve our sales process and forecasting accuracy
- Cross-Functional Collaboration: Liaise directly with sales leadership and other stakeholders to gather requirements and pain points. Translate high-level requests into detailed user stories and prioritize a backlog of Sales Ops projects. Champion these projects across multiple teams (Sales, Marketing, Finance, etc.) to drive alignment and successful execution of process improvements
Our take
Engineering leaders are often left in the dark when it comes to exactly what their teams are doing when developing new products. This was a source of frustration shared by the founders of Jellyfish, who had similar visibility issues when running their own engineering and product teams.
Its platform attempts to do for engineering team leaders what CRM systems have done for sales teams. It aims to keep managers in the loop around projects, including the productivity of individual engineers, where time and resources are spent, and whether products are on schedule.
The company has a long list of customers including Toast, Medium, DataRobot, Digital Guardian, New Relic, and Mastercard subsidiary SessionM. The global transition to remote work saw a surge in business for Jellyfish, which has led to an increase in its headcount and further revenue growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$71m
SERIES C
Jan 2021
$31.5m
SERIES B
Total funding: $117.2m
Company benefits
- Hybrid Work Environment: While we have an office in Boston, MA, we enjoy a hybrid work environment. We don’t have a company-wide policy on the days required to be in the office. We have many fully remote employees around the US and in Boston. What’s important is getting the work done and learning from each other, over where you’re located
- Outings and Events: We’re all about building solid relationships, and we love to have fun while we’re at it! Whether trying out new restaurants together, catching a Red Sox game, or taking a cooking class, our team outings are a great way to bond with your colleagues
- Time Off: Time away from work is essential for everyone, which is why we offer Flexible Time Off so you can take the time when you need it. We also have 13 company holidays and encourage everyone to take time off for religious or cultural holidays that aren’t in our schedule
- 401(k) and Financial Wellbeing: We offer both Traditional and ROTH 401(k) retirement savings plans. We also have periodic financial education webinars and opportunities for you to meet 1-1 with a Certified Financial Planner to make sure you’re on track to meet your financial goals
- Equity: On top of a competitive salary, we offer stock options so you can be a part of Jellyfish’s future success. We want you to have a stake in what we’re creating here
- Health Benefits: We believe in caring for our employees and their families, so we offer a competitive benefits package that includes top-notch medical, dental, and vision coverage. You can rest assured that you and your loved ones are covered with our comprehensive plan
- Parental Leave: Bringing a new family member home is an exciting time, and we want you to be fully present for it. We offer paid parental leave to help you care for your loved ones during this special time. Parents also support one another in our dedicated #parents Slack channel
- Commuter benefits: If you choose to go into our Boston office regularly, you can pay for your commute to and from work using pre-tax dollars with our commuter benefits program or pre-tax dollars to pay for parking near the office or at a Commuter Rail stop
- Pet Insurance: Pets are just as much a part of your family so we offer discounted pet insurance to our employees through Wishbone
- Employee Resource Blooms: Belonging is an important part of doing your best work. These ERBs provide support and community for employees: Out at Jellyfish, Jellyfish of Color, and Women of Jellyfish
Company HQ
Financial District, Boston, MA
Leadership
Philip Braden
(Co-Founder)Philip worked as a Consultant for 4 years before 7 years at Endeca and working as VP of Product at Vocus. They left their role of 4 years as a Fishbowl Marketing Manager to co-found Jellyfish in 2017.
David Gourley
(Co-Founder)David studied at UCB before working at Inktomi, Endeca, and Ludic Labs for 15 years. They spent 4 years at Groupon, moving from VP Product and Engineering to founding Jellyfish.
Andrew Lau
(Co-Founder & CEO)Having studied at MIT, Andrew founded Broadway Commerce in 2009, before being a Redstar Entrepreneur in Residence and founding LoopIt. They left their CSO role at Nanigans in 2014 to co-found Jellyfish as CEO in 2017.
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