Senior User Researcher, Academia

• If you’re excited to build products that deliver value to our users and business, help level-up the research function, and build user empathy, apply now
• B.A. in social or behavioral science, Human Computer Interaction, or another field with a human-focused research component
• Minimum 5 years of post-graduation, industry experience on digital consumer tech products. We invite those with both in-house and agency experience to apply
• Demonstrated knowledge of end-to-end research, from planning to execution, using multiple qualitative and quantitative methods, including the ability to interpret large-scale behavioral data and apply it within a consumer digital tech product
• Ability to plan and execute research quickly and independently, and manage tight deadlines
• Ability to distill findings into actionable insights and impactful recommendations
• Strong storytelling skills, including demonstrated experience presenting to executives
• Enthusiasm for and demonstrated experience with working in a fast-paced environment with high uncertainty

Desirable

• At the forefront of product thinking at the company, the User Research team not only carries out research, but actively contributes to product strategy, ideation, and planning
• As a Senior User Researcher you will work embedded on one or more teams, or on special projects with broad impact
• Our 2024 research roadmap includes foundational research, new product development, onboarding and activation, and improving established features
• You will work with PMs to define the research priorities and roadmap for your team, plan and execute both quantitative and qualitative research, and engage in strategy and data discussions with PMs, analysts, and leadership
• You’ll use your storytelling skills to present your insights and recommendations to your teams and to senior leadership
• You will guide non-researchers in conducting user research and work to increase the company’s user empathy and UX maturity
• Lead end-to-end foundational and tactical user research leveraging mixed methods to generate insights and clear product recommendations, not just findings
• Collaborate with product and leadership to identify questions, risks, and opportunities at the nexus of user needs and business objectives
• Triangulate insights across diverse data sources – ranging from user interviews to quantitative analytics to customer support data – to uncover patterns and opportunities
• Develop foundational artifacts, such as user personas, journey maps, and Jobs To Be Done
• Advocate for users and build user empathy through creative presentations and workshops
• Support PMs and Designers in conducting research while maintaining rigor and reliability