Creator Operations Coordinator, Paid
$50-55k
Creator marketplace
Be an early applicant
Creator marketplace
101-200 employees
Be an early applicant
$50-55k
101-200 employees
Company mission
To empower creators to make a living doing what they love.
Role
Who you are
- Baseline Excel and Google Sheets skills—comfortable with formulas, filtering, and data organization
- Clear, prompt written and verbal communication, especially in customer-facing and peer interactions
- Ability to work efficiently in our CRM and support-desk tools (we use Zendesk); prior exposure is a plus but not required
- 1–2+ years in operations, coordination, or high-volume task-management (e.g., agency, talent coordination, account management, or similar)
- Demonstrated problem-solving and initiative—comfort taking on foundational work and finding efficiencies
- A genuine understanding of creator economy fundamentals and the ability to assess creator/brand fit
- Bias to action: You move quickly and make decisions with incomplete information when needed
- Positive intent: You assume good intent from teammates and creators, even in challenging situations
- Takes feedback well: You implement constructive feedback without needing to be right; ego is secondary to the mission
- Team-first mentality: You celebrate team wins and pitch in where needed, even outside your core responsibilities
- Resilient with change: We're in a transformation year—you thrive in evolving processes, not just tolerate them
- You're organized and detail-oriented, but you're not rigid
- You're curious about how creators and brands connect, and you have good judgment about what makes a fit
- You take initiative to suggest improvements and learn from mistakes without spiraling
- You're genuinely excited to do the foundational work and grow into bigger responsibilities as the team scales
- You're comfortable working async and in remote environments, and you communicate clearly when you need help or have a blocker
- You see the value in getting data and process right, and you actually enjoy solving the operational puzzles that keep campaigns running
What the job involves
- You'll own the day-to-day execution of creator campaigns and roster management in our Creator Operations team. This role is foundational to how we deliver value to clients and scale our business—every accurate roster, clean data point, and timely communication directly impacts our ability to hit aggressive growth goals for 2027. You'll report to the Creator Operations lead and work directly with CSMs, Product, Finance, and RevOps to keep campaigns running smoothly
- Build and manage creator rosters for assigned campaigns (post-sale), using established criteria and collaborative guidance from CSMs
- Execute day-to-day campaign operations following SOPs and playbooks—managing ~20–30 campaigns per month at full ramp
- Own campaign and creator data accuracy in real time, ensuring our CRM and internal tools reflect current information
- Communicate with creators via our platform and support desk (Zendesk), using templates and guidelines to provide clear, empathetic responses
- Identify and escalate issues appropriately, learning from patterns to improve processes over time
- Collaborate cross-functionally—primarily with CSMs on rostering, plus product, finance, and RevOps teams on process improvements
Our take
The social media creator economy has continued to grow and flourish in recent years. However, influencers continue to battle the challenge of an ever-changing engagement algorithm. This has not made it easier for big brands, who have, since the early days of social media, struggled with harnessing the power of influencer marketing. #Paid was founded to provide a solution to both stakeholders.
#Paid is a creator marketing software platform built as a marketplace for businesses to harness the influencer marketing economy. It allows influencers access to a wide array of clientele, and provides its business customers with the ability to generate campaigns, shop creators, and reach their target audience without the expertise previously needed to execute these campaigns. The company’s precision matching has contributed significantly to its success in recent years.
Impressively, the company serves McDonalds, Sephora, Samsung, and Disney amongst other big names. With the continued rise of the content creation industry, #Paid’s unique positioning as both content and brand advocate should secure its growth along with it. Recently, the company was named an official TikTok Marketing Partner, offering yet more opportunity for it to expand the reach of its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$13.7m
SERIES B
May 2018
$9m
SERIES A
Total funding: $24.3m
Company benefits
- Digital first
- Spending account
- Unlimited vacation
- Team socials
- Internet / phone allowance
- Health coverage
- Education allowance
- Summer Fridays
Company HQ
Wellington Place, Toronto, ON
Leadership
Bryan Gold
(Co-Founder & CEO)Previously worked as a Launch Specialist at Apple and is an Alumnus of Next Founders.
Adam Rivietz
(Co-Founder & CSO)Previously the Founder & President of Entourage Apps, which was acquired, as well as Owner & Founder of MyProm Inc.
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