IT Solutions Administrator, Softheon
$50-60k
+ Variable/incentive compensation, discretionary bonus program, spot bonuses and professional development opportunities
More information about location
Office located in Stony Brook, NY
Healthcare automation for payers and government
Be an early applicant
Healthcare automation for payers and government
201-500 employees
Be an early applicant
$50-60k
+ Variable/incentive compensation, discretionary bonus program, spot bonuses and professional development opportunities
More information about location
Office located in Stony Brook, NY
201-500 employees
Company mission
To increase affordability and access to health coverage.
Role
Who you are
- Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
- Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience
- This role will be a fully onsite position. This person will be required to work from 1500 Stony Brook Rd, Stony Brook, NY 11794 from 9-6 pm ET
- All candidates must be located within 50 miles of 1500 Stony Brook Rd, Stony Brook, NY 11794
- Local travel on an as-needed basis (e.g., shipping and pickup tasks)
- Bachelor’s degree in Information Systems, Technological Systems Management, Computer Science, or a related field required,or currently enrolled and actively working toward completion of such a degree
- At least 2 years of relevant experience
- Former Experience Managing Users and Workstations Within Active Directory
- Experience or familiarity with:
- Microsoft Window Operating Systems
- Microsoft Office Suite
- Workstation Hardware Troubleshooting Techniques and Software Utilities
- Workstation Software Troubleshooting Techniques and Resolution
- Microsoft Active Directory
- Helpdesk Ticketing Software
- Mobile device management is a plus
- Certifications Required (or to be obtained within 90 days of starting employment): AZ900 must be obtained with 90 days if not already certified
- Strong knowledge of collaboration platforms such as Microsoft Teams, SharePoint, and Office 365
- Technical expertise in identifying, diagnosing, and evaluating end-user computer and account issues, and developing effective mitigation and repair methods
- Strong analytical and problem-solving skills
- Strong interpersonal skills with effective verbal and written communication skills
- Strong etiquette for internal digital communications (Email/Ticketing)
- Ability to meet deadlines in a fast-paced environment while managing simultaneous projects
- Demonstrated ability to work effectively independently and in a team environment
What the job involves
- In this position, you will provide technical support to the internal staff of Softheon, with a primary focus on managing and owning collaboration and communication tools
- This includes overseeing platforms such as Microsoft Teams, Office 365, and ensuring compliance through Microsoft Purview
- The IT Solutions Administrator is responsible for configuring, maintaining, and optimizing these tools to support seamless and secure organizational communication
- This job requires a patient and stable work style and consistency in dealing with repetitive routine
- The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them
- A customer service, team-oriented focus is of utmost importance
- The job requires attention to the details of work, handling work items with better-than-average accuracy and with careful attention to the quality of the work
- Collaboration Tools and Systems Administration:
- Administer and optimize collaboration tools such as Microsoft Teams, SharePoint, and other Office 365 applications
- Provide technical assistance with the setup, configuration, maintenance, and troubleshooting of collaboration tools and related systems
- Collaborate with remote staff to ensure proper system access and resolve issues related to collaborative tools
- Compliance and Security:
- Ensure compliance through Microsoft Purview by configuring and monitoring policies for data governance and security
- Technical Support:
- Respond to technical queries via phone, email, in person, or through remote access
- Troubleshoot and resolve end-user hardware, operating system, software and networking related problems remotely and on-site
- Training and Documentation:
- Train employees on system access, collaboration tools, and compliance best practices
- Develop and maintain documentation and training materials related to collaboration tools and compliance systems
- Develop and maintain training manuals and documentation
- Reporting and Analysis:
- Run reports to analyze common technical issues and implement solutions to address recurring problems
- Inventory Management and Miscellaneous:
- Maintain System Inventories
- Perform other duties as assigned by senior IT staff
- Talent Management:
- Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews
- Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values
- Provide guidance and mentorship to team members within your department and across diverse functions
- Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement
Our take
Softheon is a cloud-based eligibility, enrolment, and billing provider for health plans and government agencies. With over 20 years of experience, its platform has now affected millions of people and has processed over $25B in premiums since the inception of the Affordable Care Act.
Although an older player, the company is certainly not stuck in the past. Following an initial foray into AI by creating a machine learning algorithm that predicts who would be at risk of letting their insurance coverage lapse, Softheon has acquired NextHealth in order to enhance its AI capabilities for health plans.
Not only has this pricked the ears of investors - including those of NextHealth itself - but these fresh tools will no doubt bear significant value and reduced costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2009
$0.2m
SEED
Total funding: $0.2m
Company benefits
- 401k matching
- Medical, dental and vision
- Life insurance
- Referral bonuses
- Spot bonuses
- Generous PTO policy
Company HQ
Brookhaven, Stony Brook, NY
Leadership
Eugene Ugur Sayan
(CEO)Previously acted as CEO for Quantum Research & Development. Founded Softheon and has served as CEO since.
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