Customer Success Manager, traide
B2B SaaS
Office located in Rosenthaler Platz, Berlin
AI automation for industrial trade
Be an early applicant
AI automation for industrial trade
1-20 employees
Be an early applicant
Office located in Rosenthaler Platz, Berlin
1-20 employees
Company mission
To revolutionise customs classification by using AI to optimise customs processes for companies.
Role
Who you are
- We know there’s no such thing as the "perfect" candidate, and we encourage you to apply even if you don’t meet every requirement. Here’s what will set you up for success:
- People-first mindset: You enjoy building relationships and helping clients succeed
- Problem-solving skills: You love tackling challenges, thinking critically, and coming up with creative solutions
- Proactive & hands-on attitude: You take initiative, enjoy autonomy, and are excited to shape and improve processes
- Communication skills: You can explain complex ideas clearly and adapt your style to different audiences
- Languages: Fluent German (C1 or native) and strong English skills (B2 or better)
- Interest in tech & SaaS: You don’t need prior experience in customer success or SaaS, but a passion for technology and a willingness to learn will help you thrive!
What the job involves
- To scale our impact even further, we’re looking for a Customer Success Manager who will play a key role in driving our clients’ success
- As a Customer Success Manager, you’ll be the trusted partner for our clients, helping them succeed with our AI-powered platform. Your work will ensure that customers get the most value from our solution, feel supported every step of the way, and stay with us for the long run
- Be the trusted advisor: You’ll build and maintain strong relationships with our clients, guiding them through onboarding, adoption, and long-term success with our platform
- Create and refine success strategies: You’ll work closely with our team to develop strategies that help our clients thrive while making our Customer Success function even more effective
- Build and improve processes from the ground up: We’re a growing startup, and you’ll have the opportunity to design, test, and optimize processes that enhance our customer experience
- Work with a diverse range of clients: From small businesses to large enterprises, our client portfolio spans industries and regions, giving you exposure to different challenges and opportunities
- Analyze and act on customer insights: By monitoring key metrics, you’ll identify ways to improve customer satisfaction, increase adoption, and reduce churn
- Collaborate cross-functionally: You’ll work closely with sales, product, and engineering to ensure our clients get the best experience and uncover new growth opportunities
Our take
Navigating customs processes can be a cumbersome challenge for businesses, often involving manual efforts and potential compliance pitfalls. With traditional methods being both time-consuming and prone to errors, traide is stepping into the arena to streamline and automate customs procedures for companies of all sizes and industries.
Traide's SaaS platform employs advanced AI models to interpret and translate individual product information into the necessary customs data. This approach not only ensures accuracy but also automates what has traditionally been a manual process. By offering this cloud-based, AI-driven tool, traide allows companies to create secure and automated customs declarations, providing a more efficient and reliable alternative to conventional methods.
The infusion of recent capital earmarks the company for further development and scaling of its solution. With a solid foundation in place, traide is now poised to shape the future of customs processes by reaching a broader market and expanding its capabilities at the intersection of AI, cloud technology, and international trade facilitation.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Aug 2023
$1.1m
SEED
Total funding: $1.1m
Company benefits
- Additional vacation days
- Flexible working hours
- Free snacks
- Mentoring sessions
- Company laptop
- Free beverages
- Home office
- Remote work
Company HQ
Mitte, Berlin, Germany
Leadership
Leonie Althaus
(CEO)Currently serving as the Strategic Partnership Development Manager at Girls in Tech. Prior to this they co-founded Mellon Services where they served as the COO.
Hendrik Niemann
(CTO)Previously founded Leasy. They also taught as a Freelance Lecturer at CODE University of Applied Sciences. Prior to this, they were a Software Engineer and then Head of Learning Analytics at Kiron Open Higher Education.
Previously co-founded Markov Solutions where they served as the Managing Director. They also worked as an AI Software Engineer at Charité.
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