Senior UX Manager, Zoom
$146.7-339.3k
Video-focused online communications platform
Be an early applicant
Video-focused online communications platform
1001+ employees
Be an early applicant
$146.7-339.3k
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- Hold a BSc or equivalent experience
- Have extensive product design experience (10+) with solid visual design skills and a user-centered, design thinking approach
- Have solid experience (7+) leading and managing designers, including hybrid/virtual teams, with proven leadership and mentorship abilities
- Have experience (3+) collaborating with executive leaders and influencing strategic direction
- Be skilled in managing complex, cross-functional projects across time zones and stakeholder groups
- Be experienced in multi-platform design, including desktop, web, mobile, and other devices
- Be an excellent communicator with the ability to advocate for design and push partners with innovative thinking
What the job involves
- As Senior UX Manager, you’ll collaborate with cross-functional leaders to drive strategy and design quality across core products like Meetings, Mobile, Rooms, and Workspaces
- You’ll lead a team to craft and validate solutions that impact millions, driving innovation through empathy and curiosity
- You’ll contribute to a dynamic, high-impact team focused on delivering meaningful and joyful experiences
- Supporting and growing a talented team of UX designers, creating an inclusive, collaborative environment where individuals thrive and do their best work
- Collaborating closely with partners in product, engineering, and AI to co-create experiences that truly meet user needs across Zoom’s core platforms—Meetings, Mobile, Rooms, and Workspaces
- Championing user-centered design practices, guiding the team to create thoughtful, intuitive solutions that deliver real value to people
- Ensuring high-quality design execution, encouraging creative exploration while helping the team validate and refine ideas through testing and feedback
- Navigating complex projects with care, aligning diverse stakeholders across time zones and teams to keep work moving smoothly and with purpose
- Building trusted relationships with leadership and peers, communicating design thinking in ways that inspire, align, and influence toward better outcomes for users
Application process
- End Date: May 19, 2025
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
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