CRM & Content Executive, Moonpig
+ Bonuses
More information about location
2+ days a week in office
Online company for personalised cards, gifts and flowers
Be an early applicant
Online company for personalised cards, gifts and flowers
501-1000 employees
Be an early applicant
+ Bonuses
More information about location
2+ days a week in office
501-1000 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- This role will suit someone with 1–2 years’ experience in CRM or digital content who is looking to grow in a fast-paced, collaborative environment
- 1–2 years’ experience in CRM, digital content, or e-commerce
- Experience using an ESP, CRM platform, or content management system (at Moonpig we use Salesforce Marketing Cloud for CRM and Contentful for content)
- Ability to analyse data and turn insights into action
- Strong attention to detail and pride in delivering high-quality work
- Highly organised with the ability to manage multiple priorities
- Confidence working cross-functionally to deliver outcomes
- Proactive mindset with curiosity and eagerness to learn
- Experience working in international markets is a plus
- Familiarity with tools such as Canva, Photoshop, or basic HTML is beneficial
What the job involves
- Join Moonpig as a CRM & Content Executive, supporting customer engagement across international markets including the US, Ireland, and Australia. This hybrid role blends CRM campaign execution with digital content management, helping deliver seamless, high-performing customer journeys
- This is a hands-on opportunity at the intersection of CRM and digital content. You’ll build and deliver campaigns, shape on-site experiences, and play a key role in driving conversion and repeat engagement across our international markets
- You’ll be part of our New Markets team, a group of around 10 people based in London, working in an agile way with clear ownership across CRM and content. The team operates across the US, Ireland, and Australia
- You’ll join the US team, reporting into the Country Manager
- Supporting the execution of CRM strategies across international markets
- Building and deploying campaigns across CRM channels including newsletters, triggers, push notifications, and reminders
- Assisting in the development and implementation of CRM journeys
- Supporting audience segmentation and campaign targeting with the CRM Manager
- Owning and executing the content plan across websites and app, ensuring alignment with trade plans and campaign strategy
- Managing landing pages and on-site merchandising to ensure optimal product presentation
- Creating wireframes and briefing creative assets in collaboration with the design team
- Reviewing and optimising customer journeys to improve engagement and conversion
- Monitoring campaign performance and supporting reporting, including A/B testing
- Conducting competitor research to identify opportunities and improve performance
- Collaborating with cross-functional stakeholders to deliver initiatives
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Catherine Faiers
(CEO)Previously Non-Exec Director at Allegro and COO of Auto Trader and Addison Lee. Was also Corporate Development Director at Trainline and a Director at DC Advisory.
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