Product Support Engineer, ONE
$60-100k
Offers Equity
All-in-one financial platform
Open for applications
All-in-one financial platform
1001+ employees
Open for applications
$60-100k
Offers Equity
1001+ employees
Company mission
To make money better in America.
Role
Who you are
- At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
- Experience with SQL and REST APIs
- Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
- Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred
What the job involves
- As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team
- You’ll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors
- Our team is defined by our ability to diagnose any issue across our entire platform, so success in this role is just as dependent on critical thinking skills as it is on technical skills
- Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
- Investigate and resolve complex production issues that affects user experience
- Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
- Commit fixes to our backend systems
- Act as an engineering consultant for our Operations team to automate manual processes
Application process
- Initial Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
Our take
Traditional banking hasn't worked for millions of Americans who are underserved or priced out of the system. High fees, minimum balance requirements, and tough credit checks create barriers that keep everyday people from building financial stability. Meanwhile, fintech startups are proving there's a huge demand for simpler, more accessible financial services. But most of these apps still focus on just one or two features, forcing users to juggle multiple platforms to manage their money.
OnePay is Walmart's all-in-one financial platform bringing everything together in a single app. Launched in 2021 through a partnership with Ribbit Capital, OnePay expanded after Walmart acquired fintechs Even and ONE in 2022. The platform now includes buy-now-pay-later and, through a new DriveWealth partnership, stock and ETF investing. On top of this, OnePay also serves employers with a B2B financial wellness suite to improve employee stability and engagement.
OnePay is already helping millions of consumers and has earned a 4.8-star app rating. More recently it announced crypto trading for Bitcoin and Ether, and partnerships with Workday Wellness and Klarna, further expanding its offerings. With this momentum, the platform is really positioning itself as a true one-stop financial hub.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$40m
SERIES B
Mar 2020
$17m
SERIES A
Total funding: $66m
Company benefits
- Competitive health benefits: Medical, dental, and vision plans, pluss wellness perks.
- Flexible time off: Rest, recharge, repeat.
- Paid employee leave: Sick, personal, caregiver, bereavement, ans parental.
- 401k plan: With employer match.
- Monthly work-from-home stipend: To cover those home office expenses.
- Remote-first culture: Work anywhere in the US.
Company HQ
Civic Center, New York, NY
Leadership
Omer Ismail
(CEO)Prior to becoming OnePay's CEO in 2021, Omer spent 17 years at Goldman Sachs as a Partner.
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