Implementation Engineer, Zeotap
Customer data platform
Open for applications
Customer data platform
201-500 employees
Open for applications
201-500 employees
Company mission
To revolutionise the world of customer intelligence by empowering marketers to leverage customer data while putting privacy and security first.
Role
Who you are
- Experience with data products, in particular data validation and analytics
- Prior experience with JS and SDK implementation and debugging, RESTful APIs
- Familiarity with command line, scripting syntax, SQL
- Familiarity with data warehousing tools such as BigQuery and GCP cloud
- Understanding of web and mobile applications
- Exposure to single sign-on (SSO) integration
- Experience with large-scale project management and delivery
- Interpersonal, communication and client management skills
- You speak English fluently
What the job involves
- The Implementation Engineer (IE) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP)
- IEs ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities
- IEs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems
- IEs also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap
- Implementation Engineers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business
- Moreover, IEs are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities
- Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
- Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
- Drive clarity on immediate use-cases and programme manage the execution
- Partner with customers and internal stakeholders to drive consensus on mutual success
- Educate customers on the best practices and effective use of the Zeotap platform
- Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
- Act positively and respond promptly to the customer’s requests/tickets
- Establish Best Practices and repeatable playbooks for CDP integration and implementation
- Analyse customer support requirements and identify areas for automation and efficiency gains
- Review and ensure accuracy of technical documentation
- Adhere to Zeotap’s company, privacy and information security policies and procedures
- Provide product teams with customer feedback to help identify potential new features or enhancements
Our take
Zeotap is a next-generation Customer Data Platform helping companies better understand their customers to predict their needs and create deeper relationships. Rather than being merely a data sales house, zeoCore runs on Zeotap's proprietary deterministic consumer device graph.
It uses matrix-based prioritisations, intelligent decisions, and strict data audits to make sure that its clients are supplied with only the most accurate data. The platform integrates modules such as customer data unification, analytics/modelling, identity resolution, as well as activation to over 100 partners in the marketing world.
The customer data platform is built for speed, has a global footprint, uses only the world's finest data, and is a one-stop-shop for identity resolution & enrichment enabling a 360° customer view. Zeotap has received industry recognition and raised significant funding, that will be used to cement its market leadership by developing new product capabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$11m
SERIES C
Nov 2020
$18.5m
SERIES C
Total funding: $91.9m
Company benefits
- Family leave
- Employee discounts
- Your equipment of choice
- Career advancement - grow your career in a complex and dynamic ecosystem that never stops evolving
- Work/play synergy - be part of an inspiring work culture in which we celebrate achievements together
- International teams - with offices spanning three continents, we’re naturally home to a multicultural and diverse team
- Trust and transparency
- An exciting mission
Company values
- Trustworthy: Our partnerships, like our technology, meet the highest quality standards. We build relationships on a foundation of transparency and integrity, and deliver on our promises
- Agile: Our proactive approach to success means making quick decisions and taking evaluated risks. We build our technology for fast integration, consistent productivity and great scalability
- Pioneering: We use our collective intellect and creativity to engineer a smarter future - imagining multiple solutions to every challenge and disrupting the status quo
- Results-driven: Everything we do is geared towards delivering results backed by data. We strive to develop products and solutions that consistently outperform current market standards
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Daniel Heer
(CEO)Daniel founded and served as MD of MyFaible before 5 years at Vodafone in Düsseldorf. In April 2014, he left his role at AppLift to found Zeotap, where he has served as CEO ever since.
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