Senior Technical Account Manager, Clerk

• 4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company
• Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs). Prior experience with auth platforms is a strong plus
• Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js, etc) and debug integration issues alongside engineering teams
• Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships
• Comfort operating with high autonomy in a fast-moving, globally distributed team where priorities shift and you’re expected to drive outcomes, not wait for direction
• Experience working with CRMs (e.g. Attio, Salesforce), support platforms (e.g. Plain, Zendesk, Intercom) and async communication tools (e.g. Slack)
• Excellent written and verbal communication—you can translate technical concepts for non-technical stakeholders and advocate persuasively for customer needs internally

Desirable

• Clerk is looking for a Senior Technical Account Manager to join our Solutions team, reporting to the Head of Customer Experience
• You’ll own a portfolio of Clerk’s most strategic accounts—serving as their technical advisor, integration partner, and advocate inside the company
• This role blends deep product expertise with strategic relationship management
• You’ll help customers build complex identity and access management systems on Clerk, navigate pricing and packaging decisions, and surface insights that drive product development and revenue retention
• This is a high-impact, high-autonomy role on a lean team where your work directly influences how customers experience Clerk
• You’ll partner closely with Sales, Support, and Product to create a cohesive customer experience from first integration through long-term expansion
• You will own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
• Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
• Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging
• Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap
• Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
• Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact
• Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers