Customer Success Manager, Keeper Security
EMEA
+ Above Market annual Bonuses
Cybersecurity platform preventing password-related data breaches
Be an early applicant
Cybersecurity platform preventing password-related data breaches
201-500 employees
Be an early applicant
+ Above Market annual Bonuses
201-500 employees
Company mission
To improve the safety and efficiency of online access by providing consumer and business users with vital password management, access management, and encrypted file storage software solutions.
Role
Who you are
- Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
- Are passionate about carrying a revenue quota to meet or exceed sales targets within assigned accounts
- Enjoy providing strong interactions with customers at the Senior Management level with support on forming a relationship with C level contacts
- Love working with clients to negotiate contract renewals, cross-sells and upsells
- Equally love working with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Can balance maintaining a structured cadence with named customer accounts, building relationships, presenting Keeper solutions, troubleshooting challenges, managing issues with the broader Keeper team and closing deals
- Can advise customers on best practices for securing and protecting their business against password related breaches
- Can understand and navigate account procurement practices to negotiate licensing contracts
- Want to resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Enjoy building strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc
- Can't wait to become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
- Want to perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas
- Can't wait to actively participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Are passionate about contributing towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
- 1+ years’ experience in Account Management or SaaS Customer Success roles; experience with implementing customers is a big plus
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com and Salesloft
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
What the job involves
- Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division
- Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts
- As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Drive customer advocacy in the form of references, referrals, and case studies
Our take
Keeper Security is a zero-trust and zero-knowledge cybersecurity platform looking to transform the way organizations and individuals secure their passwords. Allowing clients to have password security in minutes, Keeper seamlessly integrates with any tech stack to prevent possible breaches within businesses, in turn reducing help desk costs and ensuring compliance.
Trusted by over a million customers, Keeper is a proven industry leader in best-in-class password management, secrets management, privileged access, secure remote access, and encrypted messaging. The company has won a plethora of awards for its impact on the cybersecurity industry, including being named PC Magazine's Best Password Manager (2019-2022) and Editors Choice (2019-2022).
The company is partnered with some of the world's biggest organizations, including Google, Samsung, Amazon, Microsoft, LG, and Nokia, to enhance and protect individuals and businesses of all sizes across every major industry sector. Its most 2023 round of funding comes from influential Summit Partners, and this money will be used to accelerate growth and improve its cyber security tools. In short, then, Keeper Security seems well set to cement its position as a dominant market player.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$60m
GROWTH EQUITY VC
Jan 2011
$0.3m
SEED
Total funding: $60.3m
Company HQ
West Loop, Chicago, IL
Leadership
Darren Guccione
(CEO)Previously co-founded OnlyWire and Callpod. Also, previously the CFO & Director at Apollo Solutions.
Craig Lurey
(CTO)Previously founded Apollo Solutions (acquired by CNET Networks). Also worked as a CTO at JiWire.
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