Implementation Manager, MANTL
Enterprise Software as a Service
$144k
+ Equity
Account opening for banks & credit unions
Open for applications
Account opening for banks & credit unions
101-200 employees
Open for applications
$144k
+ Equity
101-200 employees
Company mission
MANTL's mission is to expand access to financial services and to help traditional financial institutions modernize and grow.
Role
Who you are
- You learn new systems and processes quickly and approach complexities from an analytical perspective
- You have a proven track record/ability to train clients on the software and provide guidance on change management
- You have an ability to create detailed implementation plans, manage timelines, and coordinate resources effectively
- You Identify potential risks and develop strategies to mitigate them
- You have the ability to diagnose and resolve issues that arise during implementation
- You are able to handle unexpected challenges and adjust implementation plans as needed
- You regularly evaluate current implementation processes to identify bottlenecks, redundancies, or areas for enhancement
- You gather feedback from clients, team members, and other stakeholders to understand pain points and areas needing improvement
- 3+ years in a client-facing delivery role
- Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications (e.g. json, xml, etc) and web services API's (e.g. SOAP, REST, etc.)
- Experience implementing enterprise software solutions
- Experience interfacing with technical teams
- Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences
- JIRA proficiency or similar project management software
- Prior experience at a FinTech company or other industry subject to regulations
- Prior experience as a technical project manager or similar role
- Enterprise SaaS Experience
What the job involves
- As a Implementation Manager, you’ll have the opportunity to become a leading expert in all MANTL products and be the face of MANTL and a trusted advisor to our clients as they onboard
- Each client has unique needs - you will be providing technical and operational guidance to help them effectively leverage our platform and drive maximum impact for their business while keeping the project on track and driving MANTL time to value
- You will work closely with the Product, Engineering, and Account Management teams to build out processes that streamlines the client onboarding experience while ensuring a smooth transition after launching on MANTL
- You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate across internal product, engineering, and design teams
Our take
Credit unions and community banks make up a large proportion of the roughly 10,000 banks in the US, but many of these small organizations struggle to provide key online services. Lacking the budgets to build the software needed, they usually outsource their services to legacy providers with outdated, decades-old software.
MANTL, originally established as a challenger bank, quickly realized a gap in the market and now provides digital account opening products to community banks and credit unions. Compared to older competitors such as Fiserv and Jack Henry, MANTL is able to open an account in less than 3 minutes rather than days or even weeks, and reduces fraud by more than 60%.
MANTL's success can be partly attributed to a nationwide shift from physical in-branch banking to mobile platforms, which has encouraged many more people to use apps for making deposits. This trend is showing no sign of slowing down, and with a customer base serving hundreds of thousands of people and a high degree of investment, MANTL is well poised for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2022
$80.2m
LATE VC
Apr 2021
$40m
SERIES B
Total funding: $142.5m
Company benefits
- Equity
- Medical, vision, and dental
- 401K
- Continued education
- Flexible vacation
- Team offsites and outings
- Commuter benefits
- Learning and development
- Paid parental leave
- Mental wellness programs
- Stocked office fridge (yes, we have Spindrift)
Company HQ
Midtown South, New York, NY
Leadership
Nathaniel Harley
(CEO & Co-Founder)Spent 2 years as a Goldman Sachs Analyst before working as COO at Spoon University for a year, and then co-founding Koral Ventures.
Benjamin Conant
(CTO & Co-Founder)Previous experience as a Software Engineer at Symbiont.io and then a Senior Engineer at re# studio.
Share this job
View 10 more jobs at MANTL