SaaS Implementation Specialist, Tekion
$76.9-128k
+ Stock options
More information about location
End-to-end, AI-native platform for automotive retail
Open for applications
End-to-end, AI-native platform for automotive retail
1001+ employees
Open for applications
$76.9-128k
+ Stock options
More information about location
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- SaaS implementation experience is required
- Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption
- A Bachelor's degree in business or related field is highly preferred
- Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model
- Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
- 3+ years in Project Management or Project Lead role is preferred
- Travel (flying) is up to 90%
What the job involves
- Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools
- Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value
- Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle
- Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems
- Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently
- Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions
- Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment
- Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion
- Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner
- Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement
- Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation
- All other duties as assigned
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automotive retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefiting from strong prior relationships with dealerships. Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread.
This momentum shows no signs of slowing either, as Tekion has attracted attention from major players like CMC, Chrysler and Chevrolet. By streamlining dealership operations into a single platform, the company is proving that even in a crowded market, innovation and simplicity can win. Its recent release of AI agents and an AI interface also shows it is moving with the times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Silicon Valley Startup Environment
- Stock Options
- Focus on Work/Life Balance
- Recognition Culture
- Health and Wellness
- Unparalleled Career Development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(CEO & Co-Founder)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(COO & Co-Founder)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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