Backend Software Engineer, Regal.ai
$100-120k
+ Early stage equity
In office T/W/TH
3 days a week in office
AI-powered contact center software
Open for applications
AI-powered contact center software
101-200 employees
Open for applications
$100-120k
+ Early stage equity
In office T/W/TH
3 days a week in office
101-200 employees
Company mission
To reach the right customer with the right message at the right time.
Role
Who you are
- We’re on the hunt for bold, innovative Software Engineers ready to redefine how businesses connect with customers
- 1+ year experience working with web technologies ideally in a high-growth environment
- Fluent in Node.js with Typescript backends (Nice to have: Python experience)
- Proficient in working with Relational Databases (e.g. Postgres) (Nice to have: DynamoDB)
- Experience building and scaling systems in production
- Proactively collaborates with Product and other engineers to deliver complex projects
- Passionate about quality of code and systems
- Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
- Passion for learning and a deep technical curiosity - always improving yourself and eager to fully understand the problems you are tackling
- Covid vaccination policy in place
What the job involves
- At Regal.ai, we empower leading brands in high-consideration industries—think healthcare, financial services, and education—to perfect every customer interaction
- Our platform orchestrates personalized outreach across channels like VOIP, SMS, email, and beyond, integrating everything into one seamless, data-rich interface
- By leveraging the power of Twilio’s APIs and Regal’s event-streaming architecture, we enable scalable, human-like conversations that drive real results
- Join us to push boundaries, simplify complex workflows, and craft customer experiences that feel less like technology—and more like magic
- Be a key contributor to Regal’s backend systems and Node-based APIs. Helping execute against our product roadmap and deliver high-quality, scalable systems in collaboration with the Product and Design teams
- Improve the observability and throughput of our Node APIs and services
- Understand the ins and outs of Twilio APIs and AWS services that we rely on
- Work with other engineers on the team to write and review RFCs, do code reviews, and support your code in production
- Work with our Senior and Staff Engineers to improve and implement standards for scalability, maintainability, performance
- Use platforms like Datadog to instrument and monitor code in production
- Provide on-call support for the application and work to triage production issues
Our take
Regal provides AI-driven contact center software that delivers personalized, high-touch interactions at scale. Unlike traditional systems that rely on impersonal automation, Regal's AI Agents tailor conversations to individual needs.
The platform features 24/7 availability, infinite voice concurrency and integrations with over 40 systems. This allows businesses to scale while providing them with peace of mind. This blend of automation and personalization means users can improve operational efficiency and keep customer interactions both cost-effective and human-like.
Backed by significant funding and driving engagement for big-name clients like Google and Harvard (through Podium Education), Regal is raring to expand in order to solidify its position as a leader in the next-gen customer service space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- Happy hours, team outings, & annual off-sites!
- Pre-tax commuter benefits
- Complete laptop workstation
Company values
- Customers are royalty: We serve our customers above all else. If we don't earn their love, someone else will
- Fast execution wins: We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing
- Growth mindset: Your learning curve should be as steep as the company's growth curve
- Data beats opinion: We make decisions based on analysis and data, not anecdotes
- Enjoy the journey: We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other
Company HQ
Civic Center, New York, NY
Leadership
Alex Levin
(Co-Founder & CEO)Previously they worked as an SVP of Growth at Angi and Handy HQ. Prior to that, they were a Director of Global Sales and Marketing at Titan Steel Corporation.
Rebecca Greene
(Co-Founder & CTO)Previously the CPO at Handy HQ, as well as a Senior Product Manager at Amazon and an Associate at Booz & Company.
Salary benchmarks
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