Customer Service Specialist, Nuclera
+ Incentive stock options
3+ days a week in office (Billerica, MA)
On-demand gene to protein synthesis
Be an early applicant
On-demand gene to protein synthesis
101-200 employees
Be an early applicant
+ Incentive stock options
3+ days a week in office (Billerica, MA)
101-200 employees
Company mission
To solve biological inaccessibility.
Role
Who you are
- This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service
- Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector
- Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage
- Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment
- Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus
- Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset
- A collaborative team player with the ability to work cross-functionally and across time zones
- Demonstrated problem-solving ability and a proactive approach to improving the customer experience
- Experience supporting customers internationally is desirable
What the job involves
- We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers
- As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery
- This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you
- Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations
- Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey
- Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations
- Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations
- Assist in the implementation and continuous improvement of customer service processes, tools, and workflows
- Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements
- Support order processing and logistics coordination to ensure a seamless experience for our customers
- Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs
Our take
Founded out of research at the University of Cambridge, Nuclera is a biotech company developing protein-printing technologies to make proteins more accessible to everyone. In doing so, the bioprinter company enables life science researchers to accelerate breakthrough improvements in human health due to better access to biomolecules.
The company is somewhat revolutionary seeing as developing proteins has long been a time-consuming and complicated process. Rather than taking weeks, months, or years, Nuclera’s eProtein desktop bioprinting technology does so in hours.
Trust in the product is marked by substantial funding between 2018 and 2022, which is being invested into accelerating the development and commercialization of the eProtein desktop bioprinter.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 10 rounds)
Jan 2026
$12m
SERIES C
Oct 2025
$68.3m
GROWTH EQUITY VC
Total funding: $225.3m
Company benefits
- Private Health Insurance - Everyone at Nuclera can enjoy a private health insurance scheme
- Generous Holidays - Everyone in the UK and the USA enjoys a 25 days annual leave per year
- Stock Option - Generous stock options in addition to our competitive salary
- Life Insurance - We offer up to 4x your salary in your life insurance package
- Pension Scheme - Whether it's UK pension or 401(k) in the USA, we have you covered
- Refreshment - Fresh fruit, tea, coffee and snacks in the office
Company HQ
Histon, UK
Leadership
Gordon McInroy
(CTO)Previously acted as a Postdoctoral Research Associate for the University of Cambridge, before founding and acting as CSO for Nuclera.
Jiahao Huang
(CFO)Previously acted as a Research Analyst for Strategic Partnerships Office for the University of Cambridge.
Michael Chen
(CEO)Previously studied at the University of Cambridge, National Institutes of Health, and Georgia Institute of Technology.
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