Product Manager, Trainline
Platform
2+ days a week in office ( Holborn, London)
Train ticketing platform
Be an early applicant
Train ticketing platform
1001+ employees
Be an early applicant
2+ days a week in office ( Holborn, London)
1001+ employees
Company mission
We're building the world's no.1 rail platform while empowering greener travel choices, connecting people and places.
Role
Who you are
- Have relevant experience in product management ideally with experience in customer identity & access management initiatives
- Proven experience in a Product Management role in a tech business
- Worked in a fast-paced environment where you’ve had to think on your feet and bring people together to problem solve
- In depth experience of customer centric thinking through insights, data and experimentation
- Analytical thinking and decision making, able to weigh up conflicting priorities and make the right decision using a balance of data inputs
- Worked with a full-stack team or led delivery coordination across multiple teams
- Knowledge and experience of working with Agile frameworks, writing user stories, setting sprint goals and collaborating with teams on acceptance criteria
- Experience in Customer Identity & Access Management protocols, data privacy regulations and API integrations would be beneficial
What the job involves
- As we continue to grow, we are looking for a talented Product Manager to lead our Customer Identity and Access Management (CIAM) strategy to deliver personalised, secure and seamless access to our platform
- This is a fantastic opportunity for someone looking to progress their product career and take on some significant challenges and help accelerate our business as we continue to grow in European markets for both B2C and B2B
- This role will help define and execute the strategy and vision for CIAM, that enables secure, scalable, and delightful identity and access experiences for all our customers
- From registration, account management, login & authentication to authorisation & access management, you will focus on balancing security, compliance, and user experience to foster trust and loyalty among our customers
- You'll be responsible for both the strategy and the day-to-day execution of the roadmap, working cross functionally with Engineering, Architecture, Product and other departmental colleagues to achieve our goals
- Define the vision, strategy, and roadmap for CIAM to support the company’s goals for growth, security, and customer satisfaction
- Stay informed about trends in identity management, authentication, authorisation and privacy to shape future-proof solutions. Advocating for CIAM needs and investments across the organization
- Key partnerships with counterparts within Product, Engineering, Architecture and Data to set quarterly OKRs and prioritise delivery outcomes for this area to achieve overall company goals
- This role has responsibility 1 Engineering squad whose members are based in London
- Generate ideas championing an outcome driven approach, comprehensively exploring options and using data to resolve ambiguity
- Be passionate about customer needs. You have strong empathy and are the customer advocate. You evaluate and understand customer insights and align them to the work your team is delivering to ensure user needs are met
- Triangulate multiple signals using data tools to generate insights, communicate hypotheses to wider audience and share learnings from both successes and failures
- Concise and effective communication with team providing context and strategy
- Develop relationships to regularly engage, communicate, and influence peers and business partners through clear, confident articulation of the “why”, through both written and confident verbal presentation. Making technical complexities easy to understand
- You understand the value of learning fast and can communicate the hypothesis, insight, success, and failure to a wider audience
- Live the Trainline values and behaviours, demonstrating accountability for your Product remit, building a healthy and collaborative Product and Engineering organisation culture
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Their app is intuitive and well designed. and they're even pioneering paperless travel, allowing you to store your tickets in the app.
They're hyper focused on customer experience and have a product culture of fast iteration to deliver great outcomes for customers.
Their customers make 170,000 journeys a day and they sell 200 tickets a minute.
They're continuing to innovate to stay ahead. They're using machine learning to predict price movements and are integrating with Siri and Google Assistant so people can buy tickets just by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% female employees
14% employee growth in 12 months
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Gym memberships
- Private Health and dental Insurance
- Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO, not founder)Previously Non-exec Director of Moonpig and Photobox Group.
Milena Nikolic
(Chief Technology Officer, not founder)Previously Engineering Director at Google.
Lisa Hillier
(Chief People Officer, not founder)Previously Chief People Officer at Gousto , The Restaurant Group and Just Eat.
Mike Hyde
(Chief Data Officer, not founder)Previously at Meta.
Dave Price
(Chief Product Officer, not founder)Previously at Spotify and GoEuro.
People progressing
Joined as a Product Manager. Promoted to Product Manager after 1 year. Then promoted again to Principal Product Manager after 7 months and is currently Product Director.
Joined as Business Performance Analyst. Promoted to Senior Analyst after 1.5 years. Then promoted again to Commercial Manager after 7 months.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Artemis (gender equality) 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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