Business Operations, Rillavoice
$120-160k
Offers Equity
Offers Relocation assistance
Speech analytics for field sales
Job no longer available
Speech analytics for field sales
21-100 employees
Job no longer available
$120-160k
Offers Equity
Offers Relocation assistance
21-100 employees
Company mission
To make all conversations in offline commerce as easy to search and analyze as Google did for the web.
Role
Who you are
- We’re looking for a Business Operations Generalist, someone who thrives in ambiguity, loves solving problems, and can turn chaos into structure
- A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics
- An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort
- A team player. You love giving and receiving feedback and learning and growing as a team
- Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more
- Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas
- Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources for maximum efficiency
- You have a “get things done” mentality; you can dissect complex problems, identify solutions, and drive these solutions to completion with a high degree of autonomy
- You are resourceful, have a strong willingness to learn, and can pick up new skills where needed
- You are creative and can see how the pieces of a complex problem fit together; you feel comfortable challenging assumptions when they are not well-based
- You’re highly organized, detail-oriented, and process-driven—you make things seamless and scalable
- You love automation and finding ways to make work more efficient
- It’s your responsibility to identify operational gaps, learn from business analytics, and use this information to drive strategic decision-making across all departments
What the job involves
- You’ll own critical cross-functional initiatives, streamline operations, and make sure the company runs like a well-oiled machine as we scale at rocket speed
- You’re not just supporting the business, you’re designing the operating system of Rilla
- Your mission? Make Rilla win
- Partner with eng, product, go-to-market, sales, and other functions to launch new initiatives and help them optimize their operations through systems, processes, and product modifications
- Implement and manage tools that keep every team operating at peak performance (think CRMs, dashboards, automation)
- Monitor KPIs and operational metrics, identify bottlenecks, and create solutions that improve efficiency company-wide
- Oversee systems access management, granting and revoking permissions as needed
- Working ~70 hrs/week in person with some of the most ambitious people in NYC
- Attempting to build a generational company, and the intensity required to do so
Our take
Managing a sales team is incredibly tricky and time intensive, especially when pitches are taking place offline and face-to-face. Leaders need to spend hours attending meetings with reps in order to provide proper coaching. This is what Rillavoice is setting out to change with its speech analytics software.
By recording the sales conversation, Rillavoice automatically transcribes and analyzes it using Artificial Intelligence. This then provides real data on what's working for top performers, smart sales tips, and virtual ridealongs for coaching. This has proven to boost conversion by 50%, and management's visibility by 24%.
The company's software can be applied to a variety of different industries, including home services, telecom, solar energy, pharma, insurance, CPG, payments and retail. There's significant opportunity in the space (with 85% of commerce still happening offline in the US) and having secured seed funding, the company is in a strong position to make in impact.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2022
$3.7m
SEED
Apr 2022
$0.1m
SEED
Total funding: $3.9m
Company benefits
- Health, Dental, and Vision
- Lunch and Dinner in the office
- Covered commuting costs
- Covered gym costs
- Learning budget of $1000 to use on books, courses, etc
- No vacation policy: take it when you need to
Company HQ
Hunters Point, NY
Leadership
Sebastian Jimenez
(CEO & Co-Founder)Before founding Rillavoice, Jimenez studied Econometrics and Quantitative Economics at New York University.
Michael Castellanos
(Chief AI Officer & Co-Founder)Previously Machine Learning Engineer at Applied Research in Acoustics LLC, Research Scientist at the University of Miami and the University of Chicago.
Christopher Martin
(CTO & Co-Founder)Previously a Software Engineer at Morgan Stanley, Undergraduate Student Researcher at FIU and R&D Intern at TissueTech.
Lukasz Niepolski
(Full Stack Engineer & Co-Founder)Before co-founding Rillavoice, Lukasz studied an MA in Software Engineering at Imperial College after completing a Computer Science BA at Nottingham University.
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