Customer Support Specialist, Beacon
£34.4k
More information about location
3-4 days a week in office (Shoreditch, London)
A modern CRM for charities
Be an early applicant
A modern CRM for charities
21-100 employees
Be an early applicant
£34.4k
More information about location
3-4 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To transform how charities work.
Role
Who you are
- Experience in a customer-facing role
- Flawless written English
- Exceptional communication skills, with the ability to write charming and pithy prose in real-time conversations
- Friendly demeanour - our customers are all charities and part of Beacon's brand is about us being smart, friendly, charming humans
- A strong interest in the technology sector
- Ability to quickly learn new things and to work independently to solve tricky problems with a curious approach
- Ability to deeply understand and explain a technical product
- While this role could suit a recent graduate, a university education is not a requirement
Desirable
- Experience in a technical customer support role
- Experience with CRM or databases
- Experience with the charity sector
What the job involves
- Provide world-class support to our customers via online chat (we use Intercom)
- Develop a profound understanding of Beacon's capabilities and functionality
- Solve customer problems when something isn't working for them
- Provide guidance when customers are looking to expand their use of Beacon within their charity
- Work closely with charities to understand the unique needs of their organisation in terms of processes and data storage
- Make recommendations for how to configure Beacon’s flexible database to store all of the data charities need and to enable them to do their work efficiently
- Build long-lasting relationships with Beacon customers and deliver a low churn rate
Application process
- 1. Application including CV and cover letter. Please don't use AI to generate your cover letter text - we'd rather hear your own thoughts! (Closes 22nd June)
- 2. Phone interview - 20 minutes (~24th-26th June)
- 3. Video interview with Head of Customer Success and Senior Support Specialist - 1 hour (~30th June-3rd July)
- 4. Final stage session in-person at Beacon’s office - 3 hours (~7th-17th July)
- Note: Our office is wheelchair accessible
- We’re happy to pay for appropriate travel costs if this would impact your ability to attend in-person
- If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know
Salary benchmarks
Our take
As nonprofits and charities often struggle to keep up with the level of innovation in the enterprise world, Beacon offers a cloud-based, data-driven CRM that lets them manage donations, fundraisers, payments, events & ticketing, marketing campaigns, and volunteers all in one place.
The last few years has seen an increase in the developments in the Charity CRM space. Companies like Salesforce have rolled out major upgrades to its non-profit cloud, while platform-to-platform integrations are also becoming more common. Further to that point, Beacon is one company that’s recently integrated with JustGiving.
The company has grown steadily in popularity since its 2017 inception, picking up well-respected clients like The New Humanitarian, The Jacobs Foundation, and Cruse Bereavement Care.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"There's always something new to do - clients have increasingly complex needs, and there's never an attitude of 'We can't do that' - but instead..."
Company benefits
- Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world
- Four day work week. Our working model gives everyone a 3 day weekend, every week
- We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays
- Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take
- Banded salary system so that everyone is paid the same for doing the same job, and your growth within the organisation is clear
- Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more
- A proper pension - we'll match 150% of your pension contributions (up to 10%)
- Private health insurance with routine dental & optical cover
- Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances)
- Cycle to work scheme
- Sabbatical every 5 years (6 weeks off, fully paid)
Company values
- Social good
- Sustainable growth
- Partnership
Company HQ
London, UK
Articles
Leadership
David Simpson
(CTO)Former Head of Product at IT Infrastructure company Tray.io, former Senior Researcher at domain name registry Nominet.
Chris Houghton
(CEO)Former Head of Partner Success at Tray.io, co-founder and former CTO at e-commerce marketing platform, Sauce Apps.
Diversity, Equity & Inclusion at Beacon
- We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team
- We passionately believe in doing our part to fix the tech sector's diversity problem and that in building diversity we build strength
- We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent
- Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances
- We are actively working to demonstrate our commitment to our values by completing Bloody Good Period’s ‘Bloody Good Employer’ certification and working towards becoming a certified BCorp.
Share this job