Software Engineer, Assembled
Scheduling
$125-220k
+ Stock options
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
$125-220k
+ Stock options
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- You’re product-focused. You have customer empathy, and the things you build always keep the end-user in mind. You often think about how your work impacts the overall user experience
- You’re excited about working on all parts of the stack. You’re comfortable hopping between Typescript/React in the frontend and Go in the backend, and maybe even our infrastructure in AWS when you’re feeling adventurous
- You enjoy solving hard problems that have both product and technical ambiguity. Many of the problems in the support space have existed for decades without great solutions. They are often a mix of both product challenges (how do we transform a complex agent workflow into an intuitive user experience?) and technical challenges (how do we process rapidly-changing agent state data in near-realtime?)
- You love working in collaborative environments. Assembled believes that great work happens through collaboration, and our working style reflects that. Projects typically involve working with multiple different teams and customers, so strong communication skills, both verbal and written, will be a huge plus
What the job involves
- We’re looking for a Product Engineer to join our Scheduling team. As a Product Engineer, you will take ownership of multiple parts of Assembled’s scheduling product, driving projects from start to finish. Your work will directly impact the largest customer support teams in the world (think teams with tens of thousands of agents!) by allowing managers to schedule their agents efficiently, while still providing agents with the flexibility they need
- This role is highly cross-functional - we work closely with all functions at the company: designers, product managers, customer support, marketing, and sales. Thus, our Product Engineers are often involved in various aspects of their projects, from discovery calls with customers to design reviews with the UX team
- Some projects shipped by the Scheduling team:
- Staffing timeline: our core scheduling tool that enables managers to efficiently schedule their agents (it’s also the most feature-rich page at Assembled)
- Time off management: a platform that allows agents to request time off and managers to review those requests while ensuring there’s enough agent coverage
- Real-time notifications: a way for managers to be immediately notified about anomalies in agent coverage and other key staffing metrics
- Shift swaps: an agent-facing feature that allows agents to exchange their shifts in a way that gives them more flexibility while still ensuring adequate coverage
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 27 more jobs at Assembled