Senior Product Designer, ActiveCampaign
$120-165k
Customer experience automation
Be an early applicant
Customer experience automation
501-1000 employees
Be an early applicant
$120-165k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- This role is ideal for a designer who brings craft excellence, strategic thinking, and a strong product mindset—someone who thrives in ambiguity and enjoys driving clarity across complex systems
- 6+ years of experience designing digital products—preferably in SaaS or B2B tech
- A natural curiosity for emerging tools and design trends—including interest in how AI can influence product design and user workflows
- A strong portfolio demonstrating end-to-end design thinking across complex, multi-surface systems at scale
- Expertise in information architecture, user flows, interaction design, and visual design principles
- Proven ability to simplify complexity—bringing clarity to technical concepts and turning ambiguity into actionable direction
- Confident communicator who can align stakeholders around a compelling vision and design rationale
- Comfortable working iteratively and navigating ambiguity in fast-moving environments
- Experience working with design systems and contributing to their evolution
What the job involves
- ActiveCampaign is looking for a Senior Product Designer to join our growing Design team. You’ll be embedded within our Platform team, shaping the foundation that powers how users experience our product at scale
- As a senior member of the team, you’ll lead cross-functional initiatives, influence platform-wide UX patterns, and elevate the overall quality of our product experience. You’ll partner closely with product, engineering, data, and research to design thoughtful, scalable solutions that meet both customer and business needs
- Drive end-to-end design for platform initiatives, from research, opportunity framing to final implementation—balancing user needs, technical feasibility, and business goals
- Partner across teams to identify user pain points, define success, and improve foundational UX patterns that scale across the product ecosystem
- Lead with insight and intention—using research, data, and stakeholder feedback to inform decisions and measure impact
- Craft and share design artifacts—wireframes, flows, prototypes, and visuals—that clearly communicate your thinking and invite collaboration
- Conduct usability tests, gather insights, and iterate quickly to improve outcomes
- Maintain visibility into how your work is performing post-launch and continuously refine based on learnings
- Shape and uphold a high bar for design quality and consistency across the platform
- Collaborate with the Design Systems team to evolve reusable components and patterns that reflect our brand, accessibility standards, and product vision
- Mentor and support other designers through critique, feedback, and guidance on best practices
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimizing engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM with the focus on providing businesses with the ability to optimize customer experiences. The platform leverages machine learning and automation to increase the rate that its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
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