Vice President of Key Accounts, Particle Health

• 10+ years of experience in enterprise account management, client success, or strategic partnerships — ideally within healthcare data, SaaS, or health tech
• Proven success managing a book of business representing $10M+ ARR with strong year-over-year ACV growth
• Deep understanding of value-based care, healthcare data workflows, and ROI quantification in healthcare organizations
• Demonstrated track record of consistently achieving XX net revenue retention through strategic account expansion
• Experience with healthcare interoperability, data platforms, or analytics products
• Strong stakeholder-mapping skills and comfort engaging with C-suite, technical, clinical, and compliance stakeholders
• Excellent analytical and strategic thinking abilities, with the capacity to convert customer insights into commercial and product opportunities
• Proficiency with CRM platforms (Salesforce preferred) and revenue analytics tools
• Familiarity working with clinical data types, such as medical records, ADTs, lab data, and claims data

Desirable

• We’re looking for a VP of Key Accounts to elevate how Particle manages, grows, and partners with our most strategic customers
• Reporting to the Chief Growth Officer, this senior leader will own our approach to key account management - setting the standard for excellence in client relationships, business reviews, expansion strategy, and commercial impact
• This person will combine deep healthcare domain expertise with consultative commercial leadership to uncover new use cases, identify product opportunities, and drive measurable outcomes for our clients
• This role brings together both strategic and execution, requiring both revenue operations, while also owning
• Lead the strategy, execution, and performance of Particle’s key accounts, representing a significant portion of company revenue
• Build trusted executive relationships across healthcare organizations, including payers, providers, and life sciences, to uncover expansion opportunities and deepen engagement
• Develop and operationalize a gold-standard Key Account Management framework, including account segmentation, success metrics, and operating rhythms
• Design and lead Quarterly Business Reviews (QBRs) that showcase value realization, performance outcomes, and growth opportunities
• Create and maintain playbooks for expansion, renewals, and churn mitigation
• Develop business cases and ROI models for value-based care arrangements and analytics-driven use cases, quantifying customer impact and commercial upside
• Conduct analysis across all customer accounts to support revenue operations, including renewal forecasting, funnel conversion metrics, sales cycle performance, churn analysis, win rates, ACV, and LTV
• Create segmented performance views across market verticals, product lines, and customer tiers to surface insights and opportunities
• Partner closely with Solutions and Product to align customer needs with platform capabilities, representing the voice of key accounts and informing the product roadmap with clear commercial justification
• Maintain strong pipeline hygiene and CRM architecture to ensure accurate, reliable reporting
• Translate customer insights into commercial and product opportunities