Business Operations Lead, Better Health
Telehealth care solution for chronic conditions
Be an early applicant
Telehealth care solution for chronic conditions
21-100 employees
Be an early applicant
21-100 employees
Company mission
To digitize and modernize the antiquated medical supplies and devices industry.
Role
Who you are
- 6+ years in business operations, consulting, strategy, or startup execution roles
- Structure in ambiguity: bringing organization and project management to the table in a fast-paced environment
- A bias for action: you’re the one who rolls up their sleeves and figures it out
- Experience running or standing up operational workstreams (not just advising on them)
- Strong analytical toolkit (Excel, Sheets, SQL, BI Tools/dashboards) and the ability to interpret data into action
- Ability to influence across teams and comfort operating with limited structure
- Healthcare, regulated industries, or marketplace experience is a plus
- Startup experience is a plus
What the job involves
- We’re hiring a Business Operations Lead who can lead with execution and act as a force multiplier for the company
- This isn’t just a “facilitator” role - we’re looking for someone who thrives in ambiguity, takes full ownership of ad-hoc initiatives, and steps in to run functions or projects before we hire long-term owners
- You’ll report into leadership and help bridge strategy and execution across growth, clinical operations, product, supply chain, and customer service
- This is a high-impact, high-autonomy role for someone who wants to operate like an internal GM and sees business ops as a launchpad for broader leadership
- Take the lead on high-priority functions or new initiatives - getting them off the ground, bringing stability, and establishing clear structure and processes (e.g., Order Ops, Onboarding, Payer Integration)
- Transform ideas from strategy deck to operational reality - define scope, drive execution, and measure impact
- Serve as the connective tissue between leadership and on-the-ground execution
- Own KPIs, dashboards, and reporting for key ops work streams
- Use SQL, Google Sheets, and dashboards to spot trends, model scenarios, and inform tradeoffs
- Pressure-test assumptions and run analyses to drive decision-making
- Design and implement repeatable, scalable processes to reduce cost, time, and error
- Evaluate and deploy internal tools and automations to increase productivity
- Work cross-functionally to unblock teams and remove operational friction
- Help leadership define OKRs, monitor performance, and ensure initiatives are on track
- Partner across teams (Sales, Product, Engineering, Clinical, and Support) to align on priorities
- Document learnings and transitions as functions grow and scale
Our take
The rising prevalence of chronic conditions requiring prolonged treatment is continuing to drive the telehealth market and squeeze available healthcare resources. Better Health offers a personalized home-based chronic condition management solution to reduce the overall utilization of care.
The company bundles peer support, education, telehealth and home delivery of medical supplies into one solution, which helps customers tailor their condition management and access further education. Its insurance partners include Medicare, Medicaid and Oscar Health.
Better Health targets ostomy and urology patients, who often don’t receive enough care and support following their surgeries. It plans to further expand its model into new categories of chronic conditions and products, and expand its partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$14m
SERIES A
Oct 2021
$10m
SERIES A
Total funding: $27.5m
Company HQ
Showplace Square, San Francisco, CA
Leadership
Naama Stauber Breckler
(Co-Founder & CEO)Co-founder of MocaCare, CompactCath and Avails Medical. Co-founded Better Health in 2019.
Adam Breckler
(Co-Founder & Head of Product)Previous a Web Developer who co-founded Visually and founded Prism Labs, before co-founding Better Health.
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