Technical Support Analyst, Bazaarvoice

• Experience in a client-facing SaaS support role (B2B preferred)
• Native or C1 minimum French Language
• Strong troubleshooting and communication skills
• Passion for delivering a world-class customer experience
• High attention to detail and a proactive approach to problem-solving
• Ability to thrive in a fast-paced, dynamic environment
• Desire to grow technically and stay current with product innovation

Desirable

• As a Technical Support Analyst, you’ll be a key player in ensuring our enterprise clients get maximum value from our platform
• You’ll serve as a trusted technical partner — solving complex issues, guiding product adoption, and turning support into a strategic advantage
• In this hybrid role, you’ll combine deep technical troubleshooting with a consultative mindset, collaborating with both our clients and internal teams to drive long-term success
• Own the resolution of complex, high-impact technical issues across Bazaarvoice products
• Act as a trusted advisor to clients, guiding them through product usage and integration
• Troubleshoot and communicate effectively via Microsoft Teams, email, and calls
• Bridge the gap between technical details and business outcomes for stakeholders
• Handle escalations with professionalism and urgency
• Build deep product knowledge and serve as a Subject Matter Expert (SME)
• Lead client calls, present insights, and share best practices
• Mentor teammates and contribute to internal training and documentation
• Drive continuous process improvements across Client Care