Senior Solutions Architect, Ultimate
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- Proficient English speaker
- High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude
- Excellent interpersonal, communication, persuasion, and presentation skills
- Hunger for candid feedback, continuous learning and self-improvement
- Passion for problem solving and taking ownership of challenges
- Bachelor’s or Graduate degree
Desirable
- 3+ years of experience in software sales, pre-sales, implementation or technical support
- Good understanding of customer relationship, engagement or experience software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, Service Now, Talkdesk, Salesforce, Oracle, Genesys)
- Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML)
What the job involves
- Solution Architects work in Professional Services sales, as part of Zendesk Professional Services team
- Zendesk Professional Services team crafts solutions around every customer's unique business, needs and goals
- Solution Architects are responsible for scoping, estimating, planning and positioning services offerings, for new and existing Zendesk customers
- We are looking for a dynamic professional to join our Professional Services pre-sales team, based out of Denmark
- This role will support the software sales across all segments (Enterprise, Mid-Market and Commercial) and territories of the EMEA region
- Work collaboratively with Account Executives, Solution Consultants, Customer Success, Services Delivery and other Zendesk teams
- Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work
- Manage the professional services offerings, from deal inception through to offering presentation, commercial negotiation and signature
- Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams
Salary benchmarks
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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