Customer Success Manager, Tracksuit
United States
$95-120k
+ Up to 20% commissions on-top of base; + ESOP
Brand tracking dashboard
Be an early applicant
Brand tracking dashboard
101-200 employees
Be an early applicant
$95-120k
+ Up to 20% commissions on-top of base; + ESOP
101-200 employees
Company mission
To get brand data in every boardroom.
Role
Who you are
- We’re looking for someone who has a passion for brand and who loves working with clients. We are a scaling start-up so are looking for someone who wants to grow with the team and leave their mark by providing world-class customer engagement
- You've worked in marketing, MarTech, market research or consumer brands and understand Tracksuit's unique value proposition
- You thrive in fast-paced environments
- You're thoughtful, kind and empathetic - collaborative and love learning new things
- You're obsessive about customer experience and thrive on understanding customer problems and creating the best solution
- You've got proven experience, success & progression in a Customer Success or Account Management role
- You have experience with CRM & CS tools (we use Hubspot & Vitally)
- You have high standards, attention to detail, and are a great communicator using a range of tones of voice whilst interacting with a broad range of customers
- You have a love of good brands and branding
What the job involves
- As a Customer Success Manager (we call them Brand Champions), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit dashboards
- This role is all about building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, being their first point of call for all things Tracksuit Dashboard and looking for ways to drive retention and growth amongst your customers
- As we build an incredible platform that our customers LOVE, we’re also cultivating a community for brand marketers and ambitious leaders of growth brands. This role is central to the expansion of Tracksuit in the US by fostering relationships and delivering best in class engagement
- You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment
- We also work closely with many epic brands and marketers. We think we’ve got the best customers you could ask for, these brand marketers are cool, creative and love to push the boundaries. You’ll have the unique opportunity to shape the way Tracksuit engages with these awesome humans
- As our Customer Success Manager, you will be reporting to the Customer Lead & will be responsible for:
- Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking
- Onboarding some of the world's most exciting brands and helping them navigate the Tracksuit platform. Providing ongoing support for your book of business
- Contributing to Tracksuit’s NRR by managing annual renewals and identifying upsells
- Owning customer feedback and how this information feeds into the product team
- Always looking for opportunities to improve and optimise the customer journey
- Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction
- Surprising and delighting our customers with your enthusiasm and love for their products and services
Our take
A stellar marketing strategy is a must-have for brands these days, but it can be a struggle to measure whether their approach and effort is paying off. This is where Tracksuit comes in, with its dashboard to track brand health, demonstrate return on marketing spend and answer the question, "Is what we're doing working?"
With Tracksuit's dashboard, users can toggle through different views of their data such as funnel, profile and timeline - all combining to supply a comprehensive look into where their marketing strategy is working vs not. Where the company stands out is in how digestible it has made this information, allowing marketing teams to make impactful changes in record time.
Its an exciting approach to a problem that many businesses are keen to fix, which gives Tracksuit a broad pool of potential clientele. The company has received significant investment across a few rounds, the latest of which is being used to officially launch into the US and UK markets, expand research and platform capabilities, and democratize previously unavailable market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2025
$25.5m
SERIES B
Feb 2024
$13.4m
SERIES A
Total funding: $43.4m
Company HQ
Westminster, London, UK
Leadership
Matthew Herbert
(Co-Founder & Co-CEO)Previously Head of Business Development at Mish Guru, and Christchurch City Lead for Uber. Also the former President of the University of Canterbury Commerce Society (UCOM), and worked in Marketing and Promotions at MediaWorks NZ.
Connor Archbold
(Co-Founder & Co-CEO)Partner at Previously Unavailable, and Flock Angel (Scout) at Blackbird. Was a Growth and Operations Consultant for 5 years, and before that was COO at Mish Guru.
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