Customer Success Manager, Funnel
3-5 days a week in office (Federal Street, Boston)
Data collection automation software
Open for applications
Data collection automation software
201-500 employees
Open for applications
3-5 days a week in office (Federal Street, Boston)
201-500 employees
Company mission
Funnel's mission is to democratise data by empowering marketers and, over time, all business users to work confidently with their data.
Role
Who you are
- 3-5+ years of experience holding a Customer Success title for a software solution
- Relationship builder - you have proven experience managing customer relationships, seeking to understand their needs and working with them to realize product value, translating to account growth
- Problem solver - you not only help to solve immediate problems but also strive to help the customer long-term, with clear explanations of recommended solutions
- Technical aptitude - you are data-driven and have good technical capabilities
- Analytical - you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights
- Strong communicator (written & verbal) - you are able to create rapport with customers and colleagues quickly and can communicate objectives and needs clearly
- Effective time manager - you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment
- Team player - you are a self-motivated, dedicated teammate with a growth mindset and collaborative work approach focused on team success
- Thirst for knowledge - whilst Funnel will support your learning and development, you are expected to have a passion for your own continuous improvement, driving your personal training needs and utilizing internal and external resources to help with this
Desirable
- Proven experience working with digital marketing data or other types of data such as CRM / ERP is preferred but not essential
What the job involves
- As a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data
- If you love to solve advanced data use cases, consult existing customers on how to optimize their tools, and want to be part of a fast-growing scale-up – this is the chance for you!
- To be successful as Customer Success Manager at Funnel you need to be passionate about understanding your customers’ business, the value they expect from our tool, and the route to successfully creating a world-class business-ready data setup
- You will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle
- Develop and maintain a strong, productive relationship with Funnel’s customers in your book of business
- Own the end-to-end success of your customers with Funnel, collaborating closely with colleagues in the account team for customer onboarding, revenue retention, growth, and adoption
- Work to understand your customers’ business, goals, needs and opportunities with Funnel
- Generate Customer Success-qualified leads for Partner or Account Managers
- Identify churn risks early and work closely with account team colleagues to mitigate these
- Serve as the customer's trusted advisor and product expert, hosting training sessions as required to support ongoing customer education and new use cases for Funnel
- Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences
Our take
More than half of marketing campaigns are now hosted on digital platforms. This means that marketers now have access to more data to measure the performance of their campaigns. However, as with all things data, meaningful business decisions can only be made from the data if they are well structured, processed and interpreted. Funnel was founded to exploit the absence of such technical know-how in the marketing industry.
Funnel is a no-code, easy to use tool that automatically collects and organises marketing data. The tool presents the data in business-ready visualisation, allowing them to make performance optimisation decisions with extreme ease and little technical expertise. The tool has found a place in top marketing organisations who trust its capability to enable marketing judgement, even in real time.
As a result, the company has grown tremendously since being founded. Funnel's focus on securing the technical expertise that keeps its platforms working has already paid off in some big-name customers, including Samsung and Home Depot. Having raised significant funding in recent years, the company has launched a free plan to keep riding its impressive growth curve and expand into other industries with a need for no-code data tools.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2021
$59.4m
LATE VC
Jan 2020
$47m
SERIES B
Total funding: $126.7m
Company benefits
- Comprehensive insurance including medical, dental, vision, and life
- 120 hours (15 days) of Paid time off (PTO)
- 401k matching - dollar for dollar up to 6%
- Industry leading 14 Weeks Parental Leave (i.e. Maternity and Paternity) at 100% compensation, with a “ramp up” period to return to work
- A beautiful office near So Station with all the nitro cold brew you can drink (!)
- Transparent career ladder for advancement
- Free use of state of the art office gym facilities
Company values
- The team is larger than the individual: While we all bring skills and expertise to work in our individual roles, there is no way to "perform" at Funnel if you don't do it as part of a team and help make the people around you successful. We can do far more by working really well together, than any number, of any skill-level individual heroes could do
- Transparently sharing information: An important part of how Funnel works is the ambition to transparently share vision, context, knowledge and information, with the goal of enabling every person at Funnel to make good business decisions for themselves and within their team. Inspired by modern thinkers in leadership we believe the role of the manager in the modern age is different than it was in the last century
- Always learning, changing and improving: Always learning, changing and improving is another cornerstone of Funnel culture. Sometimes playful creativity is the best source for a new idea, and trusting that your peers will never call your idea or question “stupid” is essential to our evolution
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Leadership
Fredrik Skantze
(CEO)Previously co-founded UK online retailer Autoquake, before moving on to work a brief spell as Chief Product Officer at Keybroker. Just prior to Funnel, also co-founded and served as CEO at Facebook advertising tool Qwaya.
Per Made
(Co-founder & CCO)Previously also worked at Keybroker in the capacity of Chief Business Development Officer, before co-founding Qwaya alongside Skantze and working as its CCO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job