Senior Customer Success Manager, Vivian Health

• We’re looking for an experienced Senior Customer Success Manager to serve as a strategic partner and trusted advisor for our staffing agency clients
• We’re looking for someone who can think strategically, act decisively, and lead with empathy
• A strategic thinker and relationship builder who thrives in an evolving, start-up environment
• You have a proven track record of success in customer success or account management and are ready to take your career to the next level
• Experience: 5+ years in customer success, account management, or a similar client-facing role, ideally in SaaS, marketplaces, or healthcare
• Revenue Growth: Managing and driving post-sales revenue growth and client retention
• Communication Skills: Strong personal presence, demonstrated in a partner/customer facing role
• Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed
• Organizational Skills: Including prioritizing, scheduling, time management, and meeting deadlines enabling you to thrive in a fast-changing environment
• Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making

Desirable

• This role offers the opportunity to work with high-growth accounts, drive revenue expansion, and shape the future of customer success at Vivian Health
• This is a senior-level position that includes the potential to grow
• Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform
• Drive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clients
• Ensure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience
• Advocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platform
• Foster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segment